Business Process Consultant

Job Description

Business Process Consultant II

On behalf of our client, Procom is currently seeking a Business Process Consultant II for a 6 month contract in Richmond, BC.

Business Process Consultant II Role Details:

Our client is seeking a highly motivated and experienced  Business Process Analyst responsible for translating business requirements into executable designs.

This role combines strategic thinking with hands-on technical expertise, including configuration and developer support when needed, to drive innovation and maintain platform integrity. 

A core aspect of this role is the ability to effectively prioritize, coordinate, and manage incoming requests across multiple stakeholders and initiatives.

Business Process Consultant II Responsibilities:

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• Intake, triage, and prioritize ServiceNow enhancement and change requests based on business impact, urgency, and strategic alignment.
• Translate business requirements into user stories and acceptance criteria for development teams.
• Track and manage dependencies, ensuring timely progression of requests through the delivery lifecycle.
• Implementation and platform delivery
• Develop test plans, test cases, and support user acceptance testing (UAT)
• Coordinate deployment activities and ensure smooth implementation of new features or process changes.
• Support configuration and enhancement of ServiceNow modules, including workflows, forms, catalog items, and integrations.
• Collaborate with developers and architects to ensure scalable and efficient solution designs.
• Ensure solutions align with ServiceNow out-of-the-box capabilities and minimize customizations where possible.
• Develop process maps (current vs. future state) for data ingestion into ServiceNow and recommend improvements aligned with best practice.
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• Stakeholder engagement 
  • Act as a liaison between business units and IT teams.
  • Communicate process changes and system enhancements effectively.
  • Provide regular updates on request status, risks, and timelines to stakeholders.
• Governance and best practices
  • Maintain detailed documentation of business requirements, configurations, process flows, and knowledge bases.
  • Ensure adherence to governance, compliance, and change management standards.
  • Ensure delivered solutions meet defined requirements and quality standards.
  • Build dashboards and reports within ServiceNow to monitor service performance.

Mandatory Requirements:

• Experience: 
  • 5+ years of experience in business analysis, process improvement, or related roles.
  • Hands-on experience with the ServiceNow platform (ITSM, ITOM, SAM Pro, etc.) 
•  
• Technical Skills: 
  • Expert knowledge of ITSM practices
  • Strong understanding of ServiceNow capabilities, workflows, and data structures.
  • Familiarity with ITIL processes (incident, problem, change, request management).
  • Experience with requirements gathering and process mapping.
  • Basic knowledge of APIs, integrations, and automation concepts.
  • Strong communication skills. 

Business Process Consultant II Assignment Length

6-month contract

Business Process Consultant II Start Date

June 2026

Business Process Consultant II Location

Hybrid – Richmond, BC