Business Analyst I

Job Description

Business Analyst I
On behalf of our client, Procom is searching for a Business Analyst I for a 1-year role. This position is a hybrid position with 3 days onsite at our client’s Chatham, Ontario office.

Business Analyst I - Job Description:
This role involves preparing contracts for the Distribution and Direct Purchase markets as part of the Large Volume Contracting, Support & Compliance team. The position provides an opportunity to develop a foundation in client's contracting business with exposure to various areas such as Industrial Market Development, Legal, Gas Management, Billing, Accounts Payable, and Regulatory.

Business Analyst I - Responsibilities:
• Meet or exceed corporate customer satisfaction objectives by responding to requests and inquiries related to Purchase agreements.
• Investigate, coordinate, and resolve customer inquiries using systems like Enerline, ConTrax, and SAP.
• Analyze contract data and create appropriate contract packages for Distribution and Direct Purchase markets.
• Track approval and distribution of contract packages through to customer receipt and execution.
• Maintain effective documentation of all issues and communicate effectively with all involved parties.
• Identify, plan, and execute process improvement opportunities.
• Test system changes and authorize changes under accepted change management principles.
• Run and analyze WEBi reports to support contract management inquiries.

Business Analyst I - Mandatory Skills:
• Business, Finance, Math, or Economics degree or diploma with a minimum of 2 years work experience.
• Strong computer skills (MS Office Suite) and familiarity with database concepts and query tools.
• Ability to manage multiple work assignments with accuracy under tight time constraints.
• Excellent interpersonal skills, including the ability to influence and negotiate.
• Strong professionalism, communication, collaboration, time management, and organizational skills.

Business Analyst I – Nice-to-Have Skills:
• Understanding of contract administration, customer billing, and/or financial systems.
• Working knowledge of ConTrax, Enerline, SAP CIS, WEBi, Adobe Acrobat, Excel, Word.
• Understanding of Large Volume Contract language and rates.
• Demonstrated front-line customer service/contact experience.
• Experience in the natural gas and/or utilities market.

Business Analyst I – Assignment Length:
This is a 1-year assignment.

Business Analyst I - Start Date:
ASAP

Business Analyst I - Assignment Location:
Chatham, Ontario, Canada; Hybrid model with 3 days in office (Monday, Tuesday & Thursday) and 2 days remote (Wednesday & Friday).

This employer uses both human and technology-assisted tools to support candidate screening and assessment. Final hiring decisions are made by people.