ServiceNow Business Process Consultant - HAM

Job Description

ServiceNow Business Process Consultant - HAM:
On behalf of our IT Solutions client, Procom is searching for a ServiceNow Business Process Consultant - HAM for a 6 month part time contract (20 hours/week).  role. This position is a remote position based in Toronto, Ontario, Canada.

ServiceNow Business Process Consultant - HAM - Job Description:
The ServiceNow Business Process Consultant - HAM will be responsible for designing, configuring, and deploying ServiceNow ITOM modules to maintain a healthy CMDB. The role involves providing technical expertise for integrations, developing technical solutions, and ensuring proactive communication with clients and internal staff.

ServiceNow Business Process Consultant - HAM - Responsibilities:
• Design, configure, and deploy ServiceNow ITOM modules leveraging industry best practices
• Provide technical and thought leadership in system integration and application development
• Contribute to the technical direction and recommend solutions using ServiceNow best practices
• Prepare and maintain technical specifications, system documentation, and end-user manuals
• Troubleshoot production and test issues, perform root cause analysis, and recommend corrective actions
• Maintain instance integrity and security based on ServiceNow best practices
• Provide functional expertise as the Subject Matter Expert (SME) for application suites

ServiceNow Business Process Consultant - HAM - Mandatory Skills:
• Bachelor's degree in an IT-related discipline or minimum 5 years of equivalent/relevant job experience
• Experience with JavaScript, PowerShell, Bash, REST, SOAP, XML, and JSON
• Infrastructure knowledge related to operating systems and networking concepts
• Strong analytical and problem-solving skills
• Understanding of Discovery scheduling and potential network impacts
• Excellent verbal and written communication skills
• Ability to work as a trusted contributor in a team environment

ServiceNow Business Process Consultant - HAM – Nice-to-Have Skills:
• Preferred certifications: ServiceNow CIS-Discovery, CIS-Data Foundations
• Experience with implementing Discovery and relaying best practices
• Configuration Item blueprint experience for CMDB health dashboard configuration
• Understanding of the Identification and Reconciliation engine (IRE)
• Understanding of platform security and integration best practices

ServiceNow Business Process Consultant - HAM – Assignment Length:
This is a 6 month part time contract (20 hours/week).

ServiceNow Business Process Consultant - HAM - Start Date:
ASAP

ServiceNow Business Process Consultant - HAM - Assignment Location:
Remote position based in Toronto, Ontario, Canada.

This employer uses both human and technology-assisted tools to support candidate screening and assessment. Final hiring decisions are made by people.