Administrative Assistant-Utility Marketing

Job Description

Administrative Assistant-Utility Marketing:
On behalf of our Utilities client, Procom is searching for an Administrative Assistant-Utility Marketing for a permanent role. This position is a hybrid position with 4 days onsite at our client’s Houston office.

Job Description:
The Administrative Assistant III provides advanced administrative, operational, and project coordination support to the Utility Marketing team. This role supports marketing, communications, research, customer experience, and operational initiatives through invoice processing, reporting, documentation management, project coordination, and cross-functional collaboration.

Responsibilities:
• Process and track invoices, monitor approval and payment status, coordinate with vendors and internal stakeholders, and ensure timely processing in line with company policies and procedures.
• Generate, compile, analyze, and distribute recurring and ad hoc reports using Excel, PowerPoint, Qualtrics, Wrike, and other business applications.
• Track customer feedback cases, document outcomes, monitor progress, and provide status updates to support timely resolution and stakeholder visibility.
• Support survey administration, participant incentive fulfillment, customer outreach, and research project logistics.
• Maintain records, reports, and project documentation to support departmental operations and business objectives.
• Provide administrative and operational support for marketing initiatives and special projects.

Mandatory Skills:
• Proficiency in Microsoft Office applications, including Excel, PowerPoint, Word, Outlook, and Teams.
• Excellent verbal, written, and interpersonal communication skills.
• Strong organizational, time management, and multitasking abilities.
• Demonstrated experience coordinating projects and supporting project management activities.
• Strong attention to detail, accuracy, accountability, and follow-through.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Ability to handle confidential and sensitive information with discretion.

Nice-to-Have Skills:
• Customer-focused mindset with a commitment to delivering high-quality service.
• Self-directed learner with a proactive approach to adopting new technologies, tools, and best practices.
• Experience supporting marketing, communications, customer experience, research, analytics, or business operations teams.
• Experience with project management, reporting, customer feedback management, vendor coordination, and cross-functional collaboration.

Assignment Length:
This is a permanent position.

Start Date:
ASAP

Assignment Location:
Houston, Texas, United States, with a hybrid work arrangement requiring 4 days in the office.