Application Support Analyst IV | Gastonia, NC

Job Description

Application Support Analyst IV:
On behalf of our Utilities client, Procom is searching for an Application Support Analyst IV for a 12-month contract. This position is an onsite position at our client’s Gastonia, NC office.

Application Support Analyst IV - Job Description:
As a Programmer Analyst, referred to as a Specialist I IT Product Owner, you will play a critical role in supporting and enhancing Oracle Customer Care and Billing (CC&B) systems and related interfaces. This position provides technical expertise, application development, system maintenance, and project delivery support to ensure stable and efficient business operations.

Application Support Analyst IV - Responsibilities:
• Serve as a technical expert for Oracle CC&B applications, providing analysis, development, maintenance, and production support.
• Design, develop, test, debug, and document application enhancements, integrations, and system improvements.
• Lead and support complex projects by managing priorities, tracking risks and issues, and providing regular status updates to stakeholders.
• Collaborate with business, architecture, operational, and development teams to define solutions that align with organizational standards and objectives.
• Advocate for business needs throughout solution design, development, testing, and implementation activities.
• Identify, communicate, and mitigate project risks while developing contingency plans to support successful delivery.
• Support functional specifications, data-related deliverables, quality assurance testing, and transition-to-sustainment activities to ensure long-term solution stability.

Application Support Analyst IV - Mandatory Skills:
• University degree in Computer Science, Information Technology, or a related field, or a two-year technical diploma combined with relevant experience.
• Six (6) or more years of experience in IT application development, with strong expertise in Java development, Java Web Services, and enterprise application support.
• Advanced SQL development skills, including query optimization, and experience working with Oracle databases.
• Strong knowledge of XML, data integration concepts, Linux operating systems, scripting, and development tools such as Eclipse.
• Proven ability to analyze complex technical problems and develop effective solutions.
• Strong communication and interpersonal skills, with the ability to collaborate effectively across all levels of the organization.
• Ability to work independently.

Application Support Analyst IV – Nice-to-Have Skills:
• Oracle CC&B experience.
• Experience in web technologies such as Java Server Pages (JSP).
• Demonstrated customer focus with the ability to understand business needs and deliver effective technology solutions.
• Proven analytical, problem-solving, and decision-making skills.
• Demonstrated ability to build strong relationships and influence stakeholders.

Application Support Analyst IV – Assignment Length:
This is a 12-month contract. 

Application Support Analyst IV - Start Date:
ASAP.

Application Support Analyst IV - Assignment Location:
Gastonia, North Carolina, onsite.

Benefits

Procom provides Basic Life/AD&D insurance, Short- and Long-Term Disability, and EAP at no cost to eligible employees after a waiting period. Medical and dental coverage (employee premium contributions), a non-matching 401(k) plan, and additional voluntary coverage are also available. This role includes legislatively required paid leave; no bonus, commission, or equity compensation applies.