Application Support Coordinator

Job Description

Application Support Coordinator:
On behalf of our client, Procom is searching for an Application Support Coordinator for a contract role. This position is an onsite position at our client’s Calgary office.

Application Support Coordinator - Job Description:
The Application Support Coordinator is responsible for the operational management, governance, and continuous improvement of IT applications, software platforms, and SaaS solutions. This role involves coordinating with vendors and internal teams to ensure the stability, security, and compliance of assigned solutions, aligning them with business needs.

Application Support Coordinator - Responsibilities:
• Act as the primary point of contact and service owner delegate for assigned IT applications and related programs.
• Manage day-to-day application support activities, including triage, escalation, and coordination of incidents and changes.
• Monitor service performance and identify risks, trends, and improvement opportunities.
• Plan and coordinate upgrades, patches, releases, and vendor updates.
• Ensure application documentation and support procedures are current and accessible.
• Elicit and document business requirements for enhancements and operational changes.
• Manage application budgets, invoices, license usage, and renewals.
• Build effective working relationships with stakeholders, vendors, and service providers.
• Develop user communications, training materials, and knowledge content.
• Coordinate vendor and service review meetings to assess performance and risks.

Application Support Coordinator - Mandatory Skills:
• Extensive knowledge and experience in web server and web application programming, development, and support
• Experience in developing, configuring, testing, and supporting enterprise applications
• 10+ years’ experience in programming, development, support, and maintenance of applications
• Strong problem-solving skills
• Excellent communication and teamwork abilities
• Experience with vendor management and service performance monitoring
• Ability to manage application budgets and financial controls

Application Support Coordinator – Nice-to-Have Skills:
• Experience with ArcGIS, Borealis, Enablon, or Ivalua
• Familiarity with Success Factors platforms
• Knowledge of in-house developed applications like CCLS or ControlPoints
• Experience with PowerApps development
• Understanding of compliance, audit, and risk management processes

Application Support Coordinator – Assignment Length:
7 months 

Application Support Coordinator - Start Date:
ASAP.

Application Support Coordinator - Assignment Location:
Calgary, Alberta, Canada, onsite.