Application Support Senior Analyst

Job Description

Application Support Senior Analyst:
On behalf of our Finance client, Procom is searching for an Application Support Senior Analyst for a maternity coverage role. This position is a hybrid position with 3 days onsite at our client’s Mississauga office.

Application Support Senior Analyst - Job Description:
The Application Support Senior Analyst is responsible for providing technical and business support for users of Foreign Exchange (FX) Derivatives and Risk Applications. This role involves maintaining application systems, ensuring stability, and improving processes and workflows within the firm.

Application Support Senior Analyst - Responsibilities:
• Provide technical and business support for users of FX Derivatives and Risk Applications
• Maintain application systems in daily operations
• Manage, maintain, and support applications focusing on stability and quality
• Conduct start of day checks and continuous monitoring
• Perform same day risk reconciliations
• Develop and maintain technical support documentation
• Assess risk and impact of production issues and escalate as needed
• Ensure storage and archiving procedures are functioning correctly
• Partner with development and production support for bug fixes and tooling requirements
• Participate in application releases and post-implementation analysis
• Act as a liaison between users, internal technology groups, and vendors
• Engage in Support Project items covering Stability, Efficiency, and Effectiveness initiatives

Application Support Senior Analyst - Mandatory Skills:
• 5-8 years experience in an Application Support role
• Experience installing, configuring, or supporting business applications
• Advanced execution capabilities and adaptability to changes
• Effective written and verbal communication skills
• Demonstrated analytical skills
• Knowledge of problem Management Tools
• Technical skills in Linux, Database/SQL, Networking, and scripting languages

Application Support Senior Analyst – Nice-to-Have Skills:
• Experience with programming languages
• Issue tracking and reporting using tools
• Ability to plan and organize workload
• Experience in coaching and training new recruits
• Understanding of service level agreements

Application Support Senior Analyst – Assignment Length:
This position is approved through 10/7/2027 for maternity coverage.

Application Support Senior Analyst - Start Date:
ASAP

Application Support Senior Analyst - Assignment Location:
Mississauga, Ontario, Canada. Hybrid position with 3 days in office.

This employer uses both human and technology-assisted tools to support candidate screening and assessment. Final hiring decisions are made by people.