Application Support Specialist - Senior

Job Description

Application Support Specialist - Senior:
On behalf of our Government Services client, Procom is searching for an Application Support Specialist - Senior for a 6-month role. This position is an onsite position at our client’s Toronto office.

Application Support Specialist - Senior - Job Description:
This role involves supporting critical government initiatives, particularly related to Bill 5, Protect Ontario by Unleashing Our Economy Act 2025. The Application Support Specialist will manage application support processes, resolve incident tickets, and facilitate project team activities to ensure timely project deliverables.

Application Support Specialist - Senior - Responsibilities:
• Provide support to teams within the organization
• Manage JIRA/eSMT incident tickets
• Identify and facilitate resolution of application issues
• Maintain and update technical documents
• Collaborate with Project/Product Managers on various tasks

Application Support Specialist - Senior - Mandatory Skills:
• 5+ years of experience in coordinating and facilitating project teams
• Experience managing JIRA/eSMT incident tickets
• Knowledge of ITIL processes including incident and change management
• Experience in application support and resolving software issues
• Exceptional verbal and written communication skills

Application Support Specialist - Senior – Nice-to-Have Skills:
• Experience in government or ministry settings
• Strong problem-solving skills
• Ability to work collaboratively in a team environment
• Experience with business process analysis
• Knowledge of Bill 5 initiatives

Application Support Specialist - Senior – Assignment Length:
This is a 6-month contract position.

Application Support Specialist - Senior - Start Date:
ASAP.

Application Support Specialist - Senior - Assignment Location:
Toronto, Ontario, Canada, onsite 5 days a week.

This employer uses both human and technology-assisted tools to support candidate screening and assessment. Final hiring decisions are made by people.