Bilingual (E/F) Helpdesk / Technical Support - Browser Troubleshooting

Job Description

Bilingual (E/F) Helpdesk / Technical Support - Browser Troubleshooting
On behalf of our Banking client, Procom is searching for a Bilingual (E/F) Helpdesk / Technical Support - Browser Troubleshooting for a 6-month role. This position is a hybrid position with 3 days onsite at our client’s Toronto office.

Bilingual (E/F) Helpdesk / Technical Support - Browser Troubleshooting - Job Description:
The Bilingual (E/F) Helpdesk / Technical Support role focuses on providing technical assistance to computer system users, particularly in browser troubleshooting. The project involves resolving user inquiries regarding software or hardware operation, typically of varying complexity levels, to ensure seamless user experience.

Bilingual (E/F) Helpdesk / Technical Support - Browser Troubleshooting - Responsibilities:
• Answer user inquiries regarding computer software or hardware operation to resolve problems
• Troubleshoot customer concerns over inbound phone calls
• Enter commands and observe system functioning to verify correct operations and detect errors
• Maintain records of daily data communication transactions, problems, and remedial actions taken
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems

Bilingual (E/F) Helpdesk / Technical Support - Browser Troubleshooting - Mandatory Skills:
• Fluency in English & French
• Previous Help Desk or Contact Center experience
• Technical Help Desk Experience
• 2-3 Years Customer Service Experience
• 2-3 years of browser troubleshooting practices
• Knowledge of computer software, such as configuration management software, desktop communications software, and operating system software

Bilingual (E/F) Helpdesk / Technical Support - Browser Troubleshooting – Nice-to-Have Skills:
• College/University education in a related field preferred
• Experience working in a hybrid work environment
• Strong problem-solving skills
• Excellent teamwork and communication abilities

Bilingual (E/F) Helpdesk / Technical Support - Browser Troubleshooting – Assignment Length:
This is a 6-month contract position with the possibility of extension for 12-24 months based on performance.

Bilingual (E/F) Helpdesk / Technical Support - Browser Troubleshooting - Start Date:
ASAP

Bilingual (E/F) Helpdesk / Technical Support - Browser Troubleshooting - Assignment Location:
Toronto, Ontario, Canada - Hybrid with 3 days in office per week.

This employer uses both human and technology-assisted tools to support candidate screening and assessment. Final hiring decisions are made by people.