Bilingual English/French Claims Support Specialist

Job Description

Claims Support Specialist – Bilingual (English/French):
On behalf of our Consulting client, Procom is searching for a Claims Support Specialist for a 3-month role. This position is a hybrid position with 3 days onsite at our client’s Toronto office. 

Claims Support Specialist – Bilingual (English/French) - Job Description:
Seeking Bilingual Claims Support Specialists to support a high-profile claims processing initiative. This role involves handling sensitive and confidential claims information. Candidates will work in a structured, fast-paced environment while maintaining professionalism, empathy, and discretion.

Claims Support Specialist – Bilingual (English/French) - Responsibilities:
• Manage incoming/outgoing mail, email, fax, phone, and support tickets related to claims
• Enter, verify, and maintain claimant data in CRM systems, spreadsheets, and databases
• Respond to bilingual (EN/FR) inbound and outbound calls regarding claim status, eligibility, and documentation
• Support claimants who may be experiencing distress, with professionalism and empathy
• Maintain accurate, confidential records for audit and compliance purposes
• Code claims information and conduct QA reviews for accuracy and compliance
• Support mailroom functions: sorting, scanning, tracking, and secure document handling

Claims Support Specialist – Bilingual (English/French) - Mandatory Skills:
• 1+ year experience in phone support, customer service, claims administration, or admin support
• Bilingualism (English/French) required
• Experience with CRM systems, databases, or case management platforms
• Proficiency in MS Office (Outlook, Word, Excel)
• Strong attention to detail, discretion, and ability to manage sensitive/confidential material

Claims Support Specialist – Bilingual (English/French) – Nice-to-Have Skills:
• Indigenous language skills or knowledge of Indigenous cultures/communities
• Prior experience with trauma-informed or emotionally sensitive subject matter
• Mailroom/records management experience
• 50+ WPM typing

Claims Support Specialist – Bilingual (English/French) – Assignment Length:
This is a 3-month contract with the possibility of extension up to 12 months.

Claims Support Specialist – Bilingual (English/French) - Start Date:
ASAP

Claims Support Specialist – Bilingual (English/French) - Assignment Location:
Toronto, Ontario, Canada; hybrid with 3 days in office.

This employer uses both human and technology-assisted tools to support candidate screening and assessment. Final hiring decisions are made by people.