Bilingual (English with Spanish or French) Customer Service Representative (TSYS)

Job Description

Bilingual (English with Spanish or French) Customer Service Representative (TSYS)
On behalf of our Banking client, Procom is searching for a Bilingual (English with Spanish or French) Customer Service Representative (TSYS) for a 6-month role. This position is a hybrid position with 3 days onsite at our client’s Toronto, Ontario office.

Bilingual (English with Spanish or French) Customer Service Representative (TSYS) - Job Description:
The Bilingual Customer Service Representative will be part of the CS&S Commercial Card Team, responsible for responding to inquiries from the Commercial Card Coordinator via email or phone. The role involves troubleshooting payment reconciliation issues, adhering to service level agreements, and reporting issues to vendors to mitigate risks. The position requires collaboration with departments such as Fraud, Chargeback, Accounting, and the Contact Center.

Bilingual (English with Spanish or French) Customer Service Representative (TSYS) - Responsibilities:
• Follow daily, weekly, and monthly assigned tasks
• Respond to Coordinator inquiries with urgency
• Adhere to service level agreements and acknowledge email inquiries
• Purge and redirect new replacement cards to respective addresses
• Track interactions with internal and external clients for email or phone requests
• Report problem logs to vendors for further investigation
• Take ownership of outstanding investigations and engage clients
• Check resources and procedures to enhance knowledge

Bilingual (English with Spanish or French) Customer Service Representative (TSYS) - Mandatory Skills:
• Minimum of 3 years’ experience in a customer service role
• TSYS Knowledge
• Strong proficiency in Microsoft Excel, including data analysis and reporting functions
• Strong verbal and written communication skills
• Bilingual - Proficiency in English and either French or Spanish (spoken and written)
• Analytical and problem-solving skills

Bilingual (English with Spanish or French) Customer Service Representative (TSYS) – Nice-to-Have Skills:
• Previous Commercial Card experience
• Previous Contact Center experience

Bilingual (English with Spanish or French) Customer Service Representative (TSYS) – Assignment Length:
This is a 6-month contract position with potential for extension.

Bilingual (English with Spanish or French) Customer Service Representative (TSYS) - Start Date:
ASAP

Bilingual (English with Spanish or French) Customer Service Representative (TSYS) - Assignment Location:
Toronto, Ontario, Canada. This role requires a hybrid work model with 3 days in the office per week.

This employer uses both human and technology-assisted tools to support candidate screening and assessment. Final hiring decisions are made by people.