Business Reliability Analyst

Job Description

Business Reliability Analyst:
On behalf of our Financial Services client, Procom is searching for a Business Reliability Analyst for a permanent role. This position is a hybrid position with 3 days onsite at our client’s Markham, Ontario office.

Business Reliability Analyst - Job Description:
The Business Reliability Analyst is responsible for supporting the stability, reliability, and operational readiness of business-critical technology services and processes. The role involves monitoring production systems, coordinating incident resolution, and working with internal teams and third-party vendors to maintain service availability and operational effectiveness.

Business Reliability Analyst - Responsibilities:
• Support daily operational activities across on-premise and cloud environments
• Monitor production technology services to ensure operational stability
• Coordinate incident resolution activities and escalate issues as required
• Support operational reporting and service level monitoring
• Participate in after-hours support and major incident activities
• Support IAM processes including provisioning and access reviews
• Assist with Business Continuity Management and disaster recovery activities
• Develop and improve standard operating procedures and operational controls
• Support vendor management and compliance activities
• Provide first-level support for telecommunications and physical security systems

Business Reliability Analyst - Mandatory Skills:
• Bachelor’s degree or diploma in a related field
• 5+ years of experience in IT Operations or Service Management
• Strong knowledge of ITIL processes
• Experience with ITSM platforms like ServiceNow
• Understanding of Business Continuity and Disaster Recovery practices
• Knowledge of IAM processes and controls
• Strong analytical and problem-solving skills

Business Reliability Analyst – Nice-to-Have Skills:
• ITIL certification
• Experience with BCM and DR programs
• Familiarity with audit and compliance activities
• Proficiency in Microsoft Office applications
• Ability to manage multiple priorities

Business Reliability Analyst – Assignment Length:
This is a permanent position.

Business Reliability Analyst - Start Date:
ASAP

Business Reliability Analyst - Assignment Location:
Markham, Ontario, Canada, with a hybrid work environment requiring 3 days in the office.

This employer uses both human and technology-assisted tools to support candidate screening and assessment. Final hiring decisions are made by people.