Business Systems Analyst, Online Brokerage Incident Management Support

Job Description

Business Systems Analyst, Online Brokerage Incident Management Support:
On behalf of our Banking client, Procom is searching for a Business Systems Analyst, Online Brokerage Incident Management Support for a 10 month contract role. This position is a hybrid position with 3 days onsite at our client’s Toronto office.

Business Systems Analyst, Online Brokerage Incident Management Support - Job Description:
The Digital Engineering Operations team is responsible for the production support and operation of the Bank’s retail Digital Channels, including Online brokerage. The new contractor will focus on incident management and day-to-day support of the bank’s Online brokerage amidst staffing challenges due to turnover.

Business Systems Analyst, Online Brokerage Incident Management Support - Responsibilities:
• Maintain, support, and manage change control of technology supporting digital channel operations
• Manage incident/problem management for Online brokerage and related production change activities
• Liaise with various units including Canadian Banking, Digital, Technology partners, and QA departments
• Build knowledge base and manage vendor relationships
• Handle customer impact associated with scheduled and unscheduled production events
• Work on call on a rotation basis, including weekends/evenings

Business Systems Analyst, Online Brokerage Incident Management Support - Mandatory Skills:
• 10+ years experience in a related IT field and/or supporting business
• 2+ years supporting high critical business functions within a Canadian financial institution
• 2+ years experience in performing SQL queries/reports or Database administration
• 2+ years utilizing performance and capacity management tools like Dynatrace, Splunk, or Datadog
• 5+ years in an application support capacity, including incident and problem management
• Strong customer focus with understanding of customer impact
• Ability to communicate customer impact concisely and tie back to system problems

Business Systems Analyst, Online Brokerage Incident Management Support – Nice-to-Have Skills:
• Experience within a major Canadian financial institution
• Experience with order routing vendors like Broadridge or Fidessa FIX gateway
• 2+ years experience with enterprise collaboration tools like JIRA or Service Now
• Familiarity with Dynatrace
• Understanding of microservices deployed within Cloud computing platforms

Business Systems Analyst, Online Brokerage Incident Management Support – Assignment Length:
This is a contract position from December 1, 2026, to October 31, 2027, with the possibility of extension based on performance and business needs.

Business Systems Analyst, Online Brokerage Incident Management Support - Start Date:
ASAP

Business Systems Analyst, Online Brokerage Incident Management Support - Assignment Location:
Toronto, Ontario, Canada. This is a hybrid role requiring 3 days in the office.

This employer uses both human and technology-assisted tools to support candidate screening and assessment. Final hiring decisions are made by people.