Client Segment Strategy & Execution

Job Description

Client Segment Strategy & Execution:
On behalf of our Banking client, Procom is searching for a Client Segment Strategy & Execution for a 12 month contract role. This position is a hybrid position with 3 days onsite at our client’s Toronto, Ontario office.

Client Segment Strategy & Execution - Job Description:
We are seeking a strategic, results-driven Senior Manager to lead growth, engagement, and client experience strategies across two priority client segments, including the Canadian Defence Community (CDC). This role involves developing and executing strategies to drive acquisition, deepen client relationships, and accelerate business growth through client insights, strategic partnerships, and cross-functional collaboration.

Client Segment Strategy & Execution - Responsibilities:
• Own the strategic roadmap and growth plan for assigned client segments.
• Serve as the enterprise SME for assigned segments.
• Champion a client-centric strategy by leveraging insights.
• Lead the design and delivery of differentiated client experiences.
• Lead the development and execution of complex segment initiatives.
• Drive delivery excellence through effective governance and risk management.
• Own segment performance management using analytics.
• Develop and execute strategic partnership initiatives.
• Build and manage senior relationships with external partners and internal stakeholders.
• Own and manage segment budgets and investments.

Client Segment Strategy & Execution - Mandatory Skills:
• 8-10+ years of experience in client strategy, segment management, or related fields.
• Proven track record of developing and executing growth strategies.
• Experience leading strategic partnerships and influencing senior stakeholders.
• Strong strategic, analytical, and financial acumen.
• Demonstrated success leading large-scale, cross-functional initiatives.
• Exceptional communication and stakeholder management skills.
• Program execution skills.

Client Segment Strategy & Execution – Nice-to-Have Skills:
• Experience in the financial services industry.
• Familiarity with the Canadian Defence Community (CDC).
• Experience with client-centric strategy development.
• Knowledge of performance management and strategic analytics.
• Experience in financial and investment management.

Client Segment Strategy & Execution – Assignment Length:
This is a 12 month contract position.

Client Segment Strategy & Execution - Start Date:
ASAP.

Client Segment Strategy & Execution - Assignment Location:
Toronto, Ontario, Canada. This position is hybrid with 3 days in the office.

This employer uses both human and technology-assisted tools to support candidate screening and assessment. Final hiring decisions are made by people.