Client Segment Strategy & Execution

Job Description

BMO is currently sourcing for a Senior Manager, Client Segment Strategy & Execution. This is a contract role; the work location and in-office requirements are not specified in the provided data.

Role Overview:

The Senior Manager, Client Segment Strategy & Execution leads growth, engagement, and client experience strategies for priority client segments, including the Canadian Defence Community. This role drives acquisition, deepens client relationships, and accelerates business growth by developing and executing strategic segment plans. It involves leveraging client insights, strategic partnerships, and cross-functional collaboration to deliver measurable client and business outcomes.

Key Responsibilities:

• Own the strategic roadmap and growth plan for assigned client segments, driving acquisition, engagement, retention, and overall business performance.
• Serve as the enterprise subject matter expert for assigned segments, using client, market, and competitive insights to shape value propositions and growth strategies.
• Champion a client-centric strategy by leveraging insights to identify opportunities and inform investment decisions.
• Lead the design and delivery of differentiated client experiences to improve satisfaction, loyalty, and financial outcomes.
• Lead the development and execution of complex segment initiatives, ensuring alignment with strategic priorities and client outcomes.
• Drive delivery excellence through governance, cross-functional leadership, risk management, and continuous improvement.
• Own segment performance management using analytics and key business metrics to optimize investments and inform decisions.
• Develop and execute strategic partnership initiatives to advance business objectives and strengthen segment presence.
• Manage segment budgets, investments, and resource allocation to maximize client and business value.

Must-Have Skills:

• 8-10+ years of experience in client strategy, segment management, partnerships, business development, marketing, or related fields.
• Proven track record of developing and executing growth strategies with measurable business outcomes.
• Experience leading strategic partnerships and influencing senior stakeholders in complex organizations.
• Strong strategic, analytical, and financial acumen with ability to translate insights into business plans.
• Demonstrated success leading large-scale, cross-functional initiatives and driving alignment.

Nice to Have Skills:

• Exceptional communication, presentation, stakeholder management, and program execution skills.

Ideal Candidate:

• Experience working with the Canadian Defence Community or similar priority client segments.
• Proven ability to deliver actionable insights and executive reporting that translate complex data into clear recommendations.
• Strong capability in financial and investment management including business case development and budget optimization.
• Ability to build and manage senior relationships with external partners and internal stakeholders to influence strategic priorities.

Qualifications

About the BMO Contractor Talent Network

This contract job with BMO has been posted by Procom, BMO's recruitment service partner supporting the BMO Contractor Talent Network.

Should you be selected for this contract engagement, Procom will act as the employer of record or the agency of record for your contract engagement.

To find out more visit https://bmo.clientconnections.com.

This employer uses both human and technology-assisted tools to support candidate screening and assessment. Final hiring decisions are made by people.