CMS Content Designer

Job Description

CMS Content Designer:
On behalf of our Banking client, Procom is searching for a CMS Content Designer for a 12-month role. This position is a hybrid position with 2-3 days onsite at our client’s Toronto office.

CMS Content Designer - Job Description:
We're seeking a Content Designer to join the XD Foundation Team, supporting the development and maintenance of the bank's content management system used to create and manage content across the bank's digital channels. This role offers the opportunity to work within a collaborative, cross-functional team and gain exposure across multiple teams and functions within the bank.

CMS Content Designer - Responsibilities:
• Partner with Developers and Designers to create CMS modules and improve the Contentful platform.
• Empower Content Authors by promoting authoring best practices and improvements to the Contentful platform.
• Enable the Experience Design team to create scalable, reusable experiences by integrating CMS strategy early in the design process.
• Monitor the Help Desk Teams channel to triage and troubleshoot questions, share best practices, and escalate issues.
• Create and update CMS documentation to ensure clarity and accuracy.
• Onboard new Content Authors, DMs, Content Designers, and Product Designers to the CMS.
• Identify opportunities to improve the CMS through consultation with various teams.
• Participate in a growing Content Design practice to set new benchmarks for content at BMO.

CMS Content Designer - Mandatory Skills:
• Postsecondary education in Communications, Journalism, UX Design, or a related field, or equivalent experience.
• 4-7 years of professional experience as a Content Designer or in a UX-adjacent field.
• Proficiency in content management systems, with experience in Contentful preferred.
• Familiarity with accessibility requirements and related content best practices.
• Excellent communication and documentation skills.
• Excellent problem-solving skills.
• High attention to detail.

CMS Content Designer – Nice-to-Have Skills:
• Technical web literacy, comfortable with HTML.
• Experience with cross-functional workshop planning and participation.

CMS Content Designer – Assignment Length:
This is a contract position from November 23rd, 2026, to October 31st, 2027, with the possibility of extension or conversion to FTE.

CMS Content Designer - Start Date:
ASAP.

CMS Content Designer - Assignment Location:
Toronto, Ontario, Canada. This is a hybrid role with 2-3 days required in the office.

This employer uses both human and technology-assisted tools to support candidate screening and assessment. Final hiring decisions are made by people.