Collections Specialist

Job Description

Collections Specialist:
On behalf of our client, Procom is searching for a Collections Specialist for a temporary role. 

Collections Specialist - Job Description:
The Collections Specialist will manage daily follow-up across a large B2B portfolio for hardware, software, and services, including collection calls and emails, invoice submission through customer portals, and follow-up on payment commitments. The successful candidate will work closely with customers and internal teams to resolve payment delays and support cash flow.

Collections Specialist - Responsibilities:
• Manage an assigned portfolio of customer accounts, including regular follow-up on past-due invoices and payment commitments
• Submit invoices and supporting documents through customer portals, track submissions and rejections
• Perform customer account reconciliations and resolve unapplied cash, short payments, deductions, and billing discrepancies
• Send customer statements and invoice copies as needed
• Use Salesforce to review order details and flag potential billing or tax discrepancies
• Partner with Sales, Customer Service, Operations, and O2C to resolve billing issues
• Escalate overdue balances and unresolved issues to the manager

Collections Specialist - Mandatory Skills:
• Post-secondary education in Business Administration, Accounting, Finance, or related discipline
• Three to five years of experience in accounting, accounts receivable, credit, or collections environment
• Working knowledge of credit and collections practices and accounts receivable processes
• Experience with ERP and accounting systems; experience with LN or similar systems is an asset
• Advanced Microsoft Office skills, particularly Excel
• Strong analytical, critical thinking, problem-solving, and decision-making skills
• Excellent communication and interpersonal skills

Collections Specialist – Nice-to-Have Skills:
• Experience in a high technology, software products, manufacturing, or project-based environment
• Experience with customer portals like Coupa and SAP Ariba
• Salesforce knowledge
• Familiarity with generally accepted accounting principles and IFRS concepts
• Ability to manage confidential information with professionalism

Collections Specialist – Assignment Length:
3 month contract

Collections Specialist - Start Date:
ASAP.

Collections Specialist - Assignment Location:
Iroquois, Ontario, Canada – Remote position.

This employer uses both human and technology-assisted tools to support candidate screening and assessment. Final hiring decisions are made by people.