Concur Support Desk Associate

Job Description

On behalf of our Higher Education client, Procom is searching for a Concur Support Desk Associate for a 2-year role. This position is a remote position with no onsite requirements at our client’s Chapel Hill, North Carolina office.

Concur Support Desk Associate - Job Description:
The Concur Support Desk Associate will serve as a key member of the Concur Support Desk team, the central campus resource for questions and assistance regarding the Concur Request & Expense System. This role focuses on delivering exceptional customer service and expert travel expense reconciliation support at the University.

Concur Support Desk Associate - Responsibilities:
• Ensure compliance with university travel & expense policies through education efforts
• Provide expert guidance on travel expense-related topics
• Respond to inquiries via phone, email, and support ticket submissions
• Coordinate ad-hoc trainings or support via Zoom or Teams
• Ensure travel authorizations, advances, and expense reports are accurate and processed efficiently
• Assist campus users with preparation and review of expense reports for accuracy
• Solve complex travel expense reconciliation issues

Concur Support Desk Associate - Mandatory Skills:
• Strong customer service orientation
• Expertise in travel expense reconciliation
• Excellent communication skills
• Problem-solving abilities
• Teamwork and collaboration skills
• Familiarity with Concur Request & Expense System
• Knowledge of university and federal travel policies

Concur Support Desk Associate – Nice-to-Have Skills:
• Experience in higher education settings
• Proficiency in Zoom and Teams
• Ability to conduct training sessions
• Familiarity with support ticketing systems
• Knowledge of State of North Carolina travel policies