Content Designer - Digital Products (UX writing for Online Web)

Job Description

Content Designer - Digital Products (UX writing for Online Web):
On behalf of our Banking client, Procom is searching for a Content Designer - Digital Products (UX writing for Online Web) for a 12-month role. This position is a hybrid position with 4 days onsite at our client’s Toronto, Ontario office.

Content Designer - Digital Products (UX writing for Online Web) - Job Description:
As a member of the Online Banking Team, this designer will work on the bank’s Digital Servicing experiences, focusing on creating simplified self-service online banking features. The role involves supporting a new initiative aimed at reducing calls to advice centers and branches by enhancing online self-service capabilities.

Content Designer - Digital Products (UX writing for Online Web) - Responsibilities:
• Collaborate with cross-functional teams to research and identify client problems
• Create and evaluate potential solutions for online flows
• Develop, test, and translate content for digital products
• Support product managers, project managers, business analysts, developers, and QA teams
• Work on projects like improving search experiences and credit card switch flows

Content Designer - Digital Products (UX writing for Online Web) - Mandatory Skills:
• 4-7 years of content experience in digital product (UX writing for web and apps)
• Proficient in English, with strong written and verbal communication skills
• Experience with Lean UX/Agile project management environments
• Comfortable with Figma and Confluence
• Basic understanding of Interaction design and Visual Design
• Experience with usability research focused on content
• Ability to edit to the main client message and communicate design rationale

Content Designer - Digital Products (UX writing for Online Web) – Nice-to-Have Skills:
• Experience with Mural
• Familiarity with Jira
• Strong collaboration skills with stakeholders
• Experience with Mobile-first content solutions
• Experience in conversational design and AI capabilities

Content Designer - Digital Products (UX writing for Online Web) – Assignment Length:
This is a 12-month contract position.

Content Designer - Digital Products (UX writing for Online Web) - Start Date:
ASAP.

Content Designer - Digital Products (UX writing for Online Web) - Assignment Location:
Toronto, Ontario, Canada. This position is hybrid, requiring 4 days in the office.

This employer uses both human and technology-assisted tools to support candidate screening and assessment. Final hiring decisions are made by people.