Contract SCM Support Analyst

Job Description

Reporting to the Team Lead, SCM Support Services, the SCM Support Analyst will provide Supply Chain Management related application and process support to all internal and external clients. The analyst will focus on specific categories of support within the team, provide cross coverage within the team, and endeavor to provide support for all categories within the team.

Roles & Responsibilities

•                     Receive, analyze and resolve incoming Supply Chain Management related application/process inquiries from suppliers, Business Units, and internal users as Tier 1 support. Including but not limited to purchase orders, service entry sheets, goods receipts, invoice, payment, and rate validation; SAP modules MM, FICO, PM, PS and various connected applications such as OpenInvoice, Ariba, and TRACK.

•                     Utilize the ServiceNow ticket management system to respond to inquiries, monitor tickets, and action response times to ensure resolution achieves defined metrics, undertaking appropriate escalation procedures when required.

•                     Provide Tier 1 support of P2P applications including SAP, OpenInvoice, Ariba, Maximo, and ServiceNow.

•                     Support the execution of P2P process improvements to suppliers and internal users in collaboration with SCM Shared Services, Accounts Payable, Category Management, Master Data, Taxation, and other departments to ensure Cenovus has a best-in-class P2P process.

•                     Assess the requirements of internal and external customers to determine possible solutions to business issues and recommend enhancement/development of business processes.

•                     Coordinate SAP MM issues/enhancements/upgrades in partnership with the SCM Systems Team, IT and external offshore resources.

•                     Triage SAP Staging Table and P2P workflow processing delays/issues. Assist in coordinating resolution.

•                     Participate in evolution of the Supply Chain Service Center (SSC) Support Desk Strategy and Sustainment.

•                     Drive Stakeholder Engagement and Business Unit (BU) relationship development.

•                     Reject or redirect Service Receipts/invoices transmitted via OpenInvoice.

•                     Resend Service Entry Sheet and Goods Receipt acknowledgements transmitted via OpenInvoice.

•                     Provide support, as required, to other functions within the SSC.

Competencies

Organizational Competencies          

•                     Forward thinking

•                     Change agility

•                     Develops potential

•                     Communicates effectively

•                     Works collaboratively

•                     Technical professional skills

•                     Drives for results

Technical Competencies (Assets)

•                     Customer Service oriented

•                     Supply Chain Management process

•                     Microsoft Office products

•                     Maximo

•                     OpenInvoice

•                     ServiceNow

•                     SAP

Qualifications

Musts:

•                     Be legally entitled to work in Canada

•                     Have a high school diploma

•                     Excellent understanding of procure to pay processes

•                     Experience with SAP MM

•                     Customer Service focused

•                     Be detail oriented and accurate

•                     Strong verbal and written communication skills

•                     Strong time management skills to support large volumes

•                     Work independently

•                     Ability to thrive in a collaborative, fast-paced team environment

Assets:

•                     Post-Secondary education

•                     Supply Chain Management diploma/certificate/degree

•                     Experience with OpenInvoice, Maximo, ServiceNow, Ariba

Work Environment

Physical:

•                     Office Based desk work

•                     Adjustable seat, desk, monitor positions

•                     Social hub/kitchen area

•                     Optional flex day program

Environmental:

•                     Professional

•                     Customer service focused

•                     Collaborative

•                     High volume

•                     Mix of simple and complex topics

Qualifications