Customer Advocate

Job Description

Customer Advocate

Irving, TX (Hybrid | 4 Days Onsite)
12-Month Contract with Strong Potential for Extension and Full-Time Conversion

Procom is partnering with a leading customer-focused organization to identify a Customer Advocate who is passionate about delivering exceptional service and creating positive customer experiences. This is an exciting opportunity to join a collaborative team where your contributions will make a direct impact on customer satisfaction and business success.

This role offers a 12-month contract with strong potential for extension and conversion to a full-time employee, making it an excellent opportunity for professionals seeking long-term career growth.

What You'll Do

As a Customer Advocate, you will serve as a trusted point of contact for customers, helping resolve inquiries, providing solutions, and ensuring a seamless customer experience. You will play a key role in building customer loyalty through professionalism, responsiveness, and a customer-first approach.

Key Responsibilities

• Respond to customer inquiries through email and chat with professionalism, accuracy, and urgency
• Resolve customer issues efficiently while delivering an outstanding customer experience
• Maintain detailed and accurate records of customer interactions and resolutions
• Assess customer needs and provide appropriate solutions or escalate issues when necessary
• Demonstrate empathy, patience, and a commitment to customer satisfaction in every interaction
• Adhere to company policies related to compliance, safety, risk management, and data protection
• Collaborate with internal teams to resolve issues and improve service delivery
• Proactively identify opportunities to enhance processes and improve customer outcomes
• Recognize recurring customer concerns and provide feedback that supports continuous improvement initiatives

What We're Looking For

Required Qualifications

• Strong attention to detail and commitment to delivering accurate work
• Customer-focused mindset with a passion for helping others
• Excellent written and verbal communication skills
• Ability to follow established processes while adapting to changing business needs
• Understanding of compliance, risk management, and information security best practices
• Proven ability to handle sensitive and confidential customer information
• Strong organizational skills and ability to work effectively in a team environment

Preferred Qualifications

• Experience using Salesforce CRM
• Previous customer service, support, or customer success experience
• Experience working within an industrial distribution environment
• Familiarity with the heavy-duty trucking industry
• Strong computer and technology skills

Why Join?

• Opportunity to work with a respected organization in a customer-centric environment
• Collaborative team culture with ongoing learning and development opportunities
• Hybrid work model offering flexibility and team engagement
• 12-month contract with potential for extension and and/or full-time conversion
• Chance to make a meaningful impact on customer experience and operational excellence

Location

Irving, Texas
Hybrid schedule with 4 days onsite per week

Start Date

ASAP