Customer Segments & Growth (Partnerships & Operations)

Job Description

Senior Manager, Customer Segments & Growth
On behalf of our Banking client, Procom is searching for a Senior Manager, Customer Segments & Growth for a two-year role. This position is a hybrid position with 2 days onsite at our client’s Toronto office.

Senior Manager, Customer Segments & Growth - Job Description:
The Senior Manager, Customer Segments & Growth will lead the strategy and execution of partnerships, sponsorships, and operational initiatives to accelerate growth within the priority segment. The role focuses on developing strategic partnerships to enhance BMO's value proposition, drive customer acquisition, and improve operational efficiency and customer experience.

Senior Manager, Customer Segments & Growth - Responsibilities:
• Develop and execute partnership and sponsorship strategies for the priority segment
• Identify, negotiate, and manage strategic partnerships with external organizations
• Build business cases, recommendations, and executive presentations to influence stakeholders
• Lead operational excellence initiatives to enhance customer experience and business processes
• Drive cross-functional execution with Product, Marketing, Frontline, and other key partners
• Identify emerging market trends and growth opportunities for strategic decision-making
• Establish and monitor KPIs for partnership effectiveness and operational performance
• Lead and develop a high-performing team fostering accountability, collaboration, and innovation

Senior Manager, Customer Segments & Growth - Mandatory Skills:
• Previous Senior Manager experience preferred
• 7–10 years of experience in financial services, banking, strategy, partnerships, or operations
• Proven experience in developing and managing strategic partnerships and sponsorships
• Strong negotiation, stakeholder management, and influencing skills
• Experience leading complex cross-functional initiatives
• Strong analytical, strategic thinking, and problem-solving capabilities
• Experience developing business cases and executive presentations

Senior Manager, Customer Segments & Growth – Nice-to-Have Skills:
• Previous people leadership experience
• MBA or Master's degree
• Elevated level of partner negotiation
• Experience in business development
• Knowledge of customer segment growth strategies

Senior Manager, Customer Segments & Growth – Assignment Length:
This is a two-year contract position with the possibility of extension and conversion to full-time employment.

Senior Manager, Customer Segments & Growth - Start Date:
ASAP

Senior Manager, Customer Segments & Growth - Assignment Location:
Toronto, Ontario, Canada. This is a hybrid role requiring in-office presence on Tuesday, Thursday, and Friday.

This employer uses both human and technology-assisted tools to support candidate screening and assessment. Final hiring decisions are made by people.