Customer Service Representative II

Job Description

Customer Service Representative II:
On behalf of our retail client, Procom is searching for a Customer Service Representative II for a permanent role. This position is onsite at our client’s Minneapolis, Minnesota office.

Customer Service Representative II - Job Description:
The Customer Service Representative II is responsible for engaging with customers to provide information and resolve inquiries related to products and services. The role involves handling complaints and ensuring customer satisfaction through effective problem-solving and communication.

Customer Service Representative II - Responsibilities:
• Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Customer Service Representative II - Mandatory Skills:
• Verbal and written communication skills, attention to detail, customer service skills, and interpersonal skills.
• Ability to work independently and manage one’s time.
• Ability to accurately document and record customer/client information.
• Previous experience with computer applications, such as Microsoft Word and PowerPoint.

Customer Service Representative II – Nice-to-Have Skills:
• Experience in accessible customer service practices.
• Strong teamwork abilities.
• Effective problem-solving skills.

Customer Service Representative II – Assignment Length:
This is a permanent position.

Customer Service Representative II - Start Date:
ASAP.

Customer Service Representative II - Assignment Location:
Minneapolis, Minnesota, United States, onsite position.

Benefits

Benefits provided include Basic Life/AD&D insurance, Short- and Long-Term Disability, and EAP at no cost to eligible employees after a waiting period. Medical and dental coverage (employee co-pay) and a non-matching 401(k) plan are also available. Additional voluntary coverage is available. This role includes legislatively required paid leave; no bonus, commission, or equity compensation applies.