Customer Service Representative - Intermediate

Job Description

Customer Service Representative - Intermediate:
On behalf of our Banking client, Procom is searching for a Customer Service Representative - Intermediate for a 12-month role. This position is a hybrid position with 1 day onsite at our client’s Mississauga office.

Customer Service Representative - Intermediate - Job Description:
The role involves supporting the bank's CCBPO Payment Operations by ensuring timely and accurate processing of wire payments. The position requires adherence to compliance control processes and the facilitation of EFTR submissions to FINTRAC.

Customer Service Representative - Intermediate - Responsibilities:
• Process incoming and outgoing inter-bank, corporate, and retail wire payments
• Execute compliance control processes for wire data elements and sanctions screening
• Provide post-execution wire payment support
• Monitor and edit records using the EFTR Reject Management Tool
• Facilitate review and correction of EFTR records for FINTRAC submission

Customer Service Representative - Intermediate - Mandatory Skills:
• Financial Industry experience (2 years)
• Quick and accurate typing skills
• Attention to detail
• Ability to work in a fast-paced environment
• Ability to perform repetitive tasks without losing focus

Customer Service Representative - Intermediate – Nice-to-Have Skills:
• FINTRAC experience
• Wires experience

Customer Service Representative - Intermediate – Assignment Length:
This is a 12-month contract position with a high possibility of extension and conversion to full-time employment.

Customer Service Representative - Intermediate - Start Date:
ASAP

Customer Service Representative - Intermediate - Assignment Location:
Mississauga, Ontario, Canada with a hybrid work arrangement requiring 1 day in the office per week.

This employer uses both human and technology-assisted tools to support candidate screening and assessment. Final hiring decisions are made by people.