Design Operations Engagement Manager

Job Description

Design Operations Engagement Manager:
On behalf of our Banking client, Procom is searching for a Design Operations Engagement Manager for a 12 month contract role. This position is a hybrid position with 4 days onsite at our client’s Toronto office.

Design Operations Engagement Manager - Job Description:
The Design Operations Engagement Manager will support the Human Centered Design (HCD) Practice at the Bank, focusing on experience design business management. The role involves ensuring high-quality work delivery, managing resources, and acting as an ambassador for the human-centered design process.

Design Operations Engagement Manager - Responsibilities:
• Lead the development of design strategy and delivery solutions
• Work with HCD leadership to plan and price experience strategy and design deliverables
• Partner with Technology and Business to integrate experience design into project plans
• Collaborate with various partners to manage project/feature pipelines
• Report on experience portfolio status and manage business expectations
• Maintain relationships with key partners and manage vendor resources
• Mediate disputes to ensure adherence to design strategy and principles

Design Operations Engagement Manager - Mandatory Skills:
• Great organization skills
• Very detail-oriented with multitasking abilities
• Familiarity with UX design principles
• Ability to work in a fast-paced environment
• Project management and resource management skills
• Stakeholder management
• Strong proficiency in Excel

Design Operations Engagement Manager – Nice-to-Have Skills:
• Familiarity with design research
• AI familiarity
• Experience with Confluence, Jira, and Figma

Design Operations Engagement Manager – Assignment Length:
This is a 12 month contract position.

Design Operations Engagement Manager - Start Date:
ASAP.

Design Operations Engagement Manager - Assignment Location:
Toronto, Ontario, Canada. This is a hybrid role requiring 4 days in the office.

This employer uses both human and technology-assisted tools to support candidate screening and assessment. Final hiring decisions are made by people.