Desktop Engineer

Job Description

Desktop Engineer:
On behalf of our Banking client, Procom is searching for a Desktop Engineer for an 18-month role. This position is a hybrid position with 2 days onsite at our client’s Toronto office.

Desktop Engineer - Job Description:
We are looking for a proactive and skilled Desktop Engineer to join our IT team. This role involves troubleshooting and resolving compliance issues across our organization’s Windows devices, ensuring systems remain up-to-date and aligned with security standards. You will also develop automation to streamline the resolution of recurring issues, enabling proactive compliance management.

Desktop Engineer - Responsibilities:
• Diagnose and resolve compliance issues related to OS patching, Office patching, driver updates, and other system configurations.
• Develop and implement automation scripts (primarily using PowerShell) to proactively address common compliance issues.
• Maintain ownership of certain Enterprise applications and engage with vendors for version releases.
• Monitor and apply Windows OS updates, Office patching, and device driver updates.
• Provide advanced support for escalated issues related to patching, drivers, and other compliance-related problems.
• Collaborate closely with helpdesk and endpoint management teams to improve support workflows for compliance.

Desktop Engineer - Mandatory Skills:
• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
• 6+ years of experience in desktop support or maintenance with a focus on compliance and patch management.
• Extensive knowledge of Windows 11, including OS configurations, patching, and driver management.
• Proficiency in PowerShell scripting for automation and maintenance tasks.
• Familiarity with patch management tools, endpoint management solutions, and automation frameworks.
• Strong problem-solving skills and a detail-oriented approach to troubleshooting and compliance.

Desktop Engineer – Nice-to-Have Skills:
• Extensive experience with endpoint management platforms, such as Microsoft Endpoint Manager (Intune) or SCCM.
• Relevant certifications, such as CompTIA A+, CompTIA ITF+, or Microsoft Certified: Modern Desktop Administrator Associate.
• Understanding of security compliance requirements and best practices for device management.

Desktop Engineer – Assignment Length:
This is an 18-month contract position.

Desktop Engineer - Start Date:
ASAP.

Desktop Engineer - Assignment Location:
Toronto, Ontario, Canada. This is a hybrid role with 2 days per week onsite.

This employer uses both human and technology-assisted tools to support candidate screening and assessment. Final hiring decisions are made by people.