Desktop Support Technician III

Job Description

Desktop Support Technician III:
On behalf of our IT client, Procom is searching for a Desktop Support Technician III for a contract role. This position is onsite at our client’s Brooklyn Park, Minnesota office.

Desktop Support Technician III - Job Description:
The Desktop Support Technician III provides technical support and assistance for all computer systems and associated hardware and software within the organization. The role involves troubleshooting technical issues, maintaining IT equipment, and supporting end-users to ensure smooth operation and minimal downtime.

Desktop Support Technician III - Responsibilities:
• Serve as the first point of contact for employees seeking technical assistance over the phone, email, or in person.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions, resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install, configure, and upgrade PC software and operating systems, including Windows 10, Microsoft 365, and other required applications.
• Maintain daily performance of computer systems, assisting with hardware setup, and addressing issues related to peripherals such as printers, scanners, and video conferencing equipment.
• Record events, problems, and their resolution in logs or helpdesk software such as ServiceNow and track inventory of equipment and spares.
• Follow up with clients to ensure their systems are functional, providing feedback or training when necessary, and coordinate with other IT staff for problem escalation and resolution.

Desktop Support Technician III - Mandatory Skills:
• In-depth knowledge of computer hardware, software, and networking, including hands-on experience with Windows-based environments.
• Excellent troubleshooting skills for resolving a range of technical issues in a timely manner.
• Familiarity with network troubleshooting, services, and tools related to firewalls, VPN, TCP/IP, network routing, and switches.
• Strong customer service orientation with effective communication skills to interpret and advise on technical issues clearly.
• Proven experience with helpdesk or IT support tasks and using issue tracking systems.
• Ability to manage time and priorities within a fast-paced working environment, maintaining detailed records of incidents and solutions.

Desktop Support Technician III – Nice-to-Have Skills:
• Break/Fix troubleshooting
• Service Now (highly preferred)
• SCCM
• Service Suite
• Utility background

Desktop Support Technician III – Assignment Length:
This is a contract position.

Desktop Support Technician III - Start Date:
ASAP.

Desktop Support Technician III - Assignment Location:
Brooklyn Park, Minnesota, onsite.

Benefits

Benefits provided include Basic Life/AD&D insurance, Short- and Long-Term Disability, and EAP at no cost to eligible employees after a waiting period. Medical and dental coverage (employee co-pay) and a non-matching 401(k) plan are also available. Additional voluntary coverage is available. This role includes legislatively required paid leave; no bonus, commission, or equity compensation applies.