Digital Customer Marketing Specialist

Job Description

Digital Customer Marketing Specialist:
On behalf of our Technology client, Procom is searching for a Digital Customer Marketing Specialist for a 12-month role. This position is a remote position with the flexibility to work from anywhere in Ontario.

Digital Customer Marketing Specialist - Job Description:
We are seeking a detail-oriented and proactive marketing specialist to support the execution of our Digital Advocacy programs, focusing on content management, data entry, and platform administration. This role is ideal for someone looking to gain hands-on experience in customer marketing and digital content operations.

Digital Customer Marketing Specialist - Responsibilities:
• Help execute two key customer programs – survey program and peer review program
• Collaborate with cross-functional team members to execute projects, publish, edit content, and activate the content
• Work with sales, customer success, and marketing teams to drive reviews through various campaigns
• Upload and tag customer quotes, testimonials, and case study content into advocacy platforms
• Maintain internal folders and content libraries with accurate, up-to-date user evidence assets
• Ensure stories are properly categorized by industry, product, persona, and region
• Assist with managing customer surveys and review campaigns
• Monitor content submissions and help track customer approvals and legal clearances
• Help maintain calendars, trackers, and dashboards for ongoing programs
• Support day-to-day operations of advocacy platforms
• Generate reports on usage and performance of evidence content
• Troubleshoot basic issues and coordinate with vendor support as needed
• Coordinate with internal teams (Customer Success, Marketing, Legal) to gather required information
• Communicate with external vendors and agencies for content or creative needs
• Help prepare internal updates or recaps on content status and delivery

Digital Customer Marketing Specialist - Mandatory Skills:
• Experience with TechValidate and/or UserEvidence digital platform
• Experience in managing digital content, including uploading, tagging, and organizing customer stories, testimonials, and case studies
• Ability to maintain accurate records, categorize assets, manage trackers, and keep content libraries and calendars updated
• Strong English written and verbal communication skills
• Highly organized with strong attention to detail
• Comfortable with content management tools, spreadsheets, and digital platforms
• Excellent project management and organizational skills

Digital Customer Marketing Specialist – Nice-to-Have Skills:
• Degree or certification in marketing, communications, or a related field
• A can-do and problem-solving attitude
• Ability to work independently and as part of a team
• Strong interpersonal skills
• Experience with cross-functional collaboration

Digital Customer Marketing Specialist – Assignment Length:
This is a 12-month contract position.

Digital Customer Marketing Specialist - Start Date:
ASAP.

Digital Customer Marketing Specialist - Assignment Location:
Remote across Ontario - must work in EST.

This employer uses both human and technology-assisted tools to support candidate screening and assessment. Final hiring decisions are made by people.