Product Manager-Digital

Job Description

Presented by Procom for our client, a leading organization undergoing large-scale digital transformation initiatives.

We are seeking an experienced Product Manager to support and mature a growing Digital User Experience and Product ecosystem. This individual will help drive operational excellence across cross-functional digital teams by improving processes, enabling collaboration, strengthening governance, and ensuring consistency across design, development, analytics, and content operations.

This role is ideal for someone who excels at bringing structure to fast-moving environments, improving workflows, and helping multidisciplinary teams operate more efficiently and effectively.

Key Responsibilities

• Manage and maintain Jira backlogs, sprint planning, roadmaps, spikes, and quarterly release coordination across multiple squads.
• Track operational metrics, analyze trends, and streamline reporting workflows to support informed decision making.
• Identify blockers, dependencies, and process gaps while coordinating across teams to keep initiatives moving forward.
• Drive alignment across design, development, QA, research, analytics, and product stakeholders.
• Support and reinforce standards across digital platforms and tooling ecosystems including GitHub, Adobe Experience Manager (AEM), analytics platforms, and related systems.
• Improve onboarding processes for contractors and team members through clear documentation, standards, action tracking, and operational guidelines.
• Maintain organized meeting notes, action logs, and decision documentation to reduce operational friction and improve accountability.
• Support accessibility and compliance initiatives across digital products and vendor deliverables.
• Coordinate retrospective processes and help operationalize continuous improvement practices across squads.
• Assist with operational and budget tracking activities, including time tracking hygiene and reporting accuracy.
• Optimize analytics reporting processes and support adoption of tools such as Adobe Analytics, Google Analytics, SiteImprove, or similar platforms.
• Collaborate with internal teams and external vendors to ensure consistency in workflows, standards, and delivery expectations.

Required Qualifications

• 3+ years of experience using Jira to manage backlogs, sprints, roadmaps, spikes, and release planning.
• Proven experience as a Product Manager, Program Manager, Operations Manager, or similar role supporting multidisciplinary digital teams.
• Strong ability to track metrics, analyze trends, and operationalize reporting workflows.
• Experience coordinating across multiple teams and managing competing priorities in fast-paced environments.
• Excellent communication, organization, and stakeholder management skills.
• Experience working within tooling ecosystems such as GitHub, Adobe Experience Manager (AEM), analytics platforms, or similar technologies.
• Familiarity with design systems, development workflows, and digital accessibility standards.
• Strong documentation and organizational skills, including maintaining trackers, workflows, and operational processes.

Preferred Qualifications

• Experience supporting Design Operations (DesignOps) or Developer Experience (DevEx) initiatives.
• Experience improving retrospective or agile operational practices across multiple squads.
• Familiarity with vendor management, procurement processes, and RFP development.
• Experience with Adobe Analytics, Google Analytics, SiteImprove, or similar reporting tools.
• Background in UX design or UX research.
• Knowledge of accessibility standards and ADA compliance for digital products.
• Experience working in complex digital environments balancing legacy systems and modernization efforts.

Additional Information

• Experience supporting enterprise-level digital transformation initiatives is highly preferred.
• Strong collaboration and problem-solving abilities are critical for success in this role.
• Candidates who thrive in highly cross-functional environments and enjoy improving operational maturity are encouraged to apply.