Technical Help Desk x3

Job Description

Technical Help Desk:
On behalf of our Banking client, Procom is searching for a Technical Help Desk for a 6-month role. This position is a hybrid position with 2 days onsite at our client’s Toronto office.

Technical Help Desk - Job Description:
In this role, you will support access request provisioning such as granting, modifying, or revoking user access to applications, systems, or resources based on business needs and security policies. Requests are managed through ServiceNow, the enterprise IT service management platform.

Technical Help Desk - Responsibilities:
• Demonstrate a high level of understanding of various technologies.
• Communicate detailed information in a meaningful way.
• Research, maintain, and recommend updates to written documentation on each escalated incident and/or contact.
• Respond to end users.

Technical Help Desk - Mandatory Skills:
• ServiceNow
• Active Directory
• Microsoft Azure
• Microsoft Exchange
• Microsoft Excel

Technical Help Desk – Nice-to-Have Skills:
• PowerShell scripting
• Tableau Reporting
• Power Bi

Technical Help Desk – Assignment Length:
This is a 6-month contract position with the potential for extension and conversion to full-time.

Technical Help Desk - Start Date:
ASAP.

Technical Help Desk - Assignment Location:
Toronto, Ontario, Canada. This is a hybrid role requiring in-office presence once per week on Tuesdays and the second Friday of the month.

This employer uses both human and technology-assisted tools to support candidate screening and assessment. Final hiring decisions are made by people.