Field Service Team leader- Grid Automation

Job Description

Field Service Team Leader- Grid Automation:
On behalf of our Engineering & Science client, Procom is searching for a Field Service Team Leader- Grid Automation for a full-time role.

Field Service Team Leader- Grid Automation - Job Description:
Seeking a Field Service Team Leader to support the Grid Automation business across North America. In this role, you will manage and develop a team of Service Engineers while overseeing the delivery of field service, commissioning support, troubleshooting, maintenance, repair, modernization, and customer support activities.

Field Service Team Leader- Grid Automation - Responsibilities:
• Manage, coach, and develop a team of Service Engineers and support personnel across field service activities.
• Oversee day-to-day service operations to deliver safe, high-quality, and cost-effective solutions.
• Plan and coordinate field service, commissioning, maintenance, troubleshooting, repair, and modernization activities.
• Allocate resources effectively to support customer commitments and operational priorities.
• Monitor performance metrics and drive operational excellence initiatives across the service organization.
• Support customer meetings, escalation management, and strategic account engagements.
• Partner with Sales to identify new service opportunities and strengthen customer relationships.
• Promote continuous improvement through service performance reviews, customer feedback, and key performance indicators.
• Ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Field Service Team Leader- Grid Automation - Mandatory Skills:
• Bachelor’s degree in Engineering, Electrical Engineering, Automation, Telecommunications, or a related field.
• Minimum 5 years of experience leading or managing a service-related organization.
• Experience with automation, protection, control, communications, or similar technical systems.
• Demonstrated experience managing multi-disciplinary teams.
• Strong financial and business acumen, including experience with P&L responsibility.
• Excellent customer relationship management and communication skills.
• Knowledge of safety, compliance, and quality standards within industrial or utility environments.

Field Service Team Leader- Grid Automation – Nice-to-Have Skills:
• Experience supporting field service organizations, technical teams, or customer-facing operations.

Field Service Team Leader- Grid Automation – Assignment Length:
This is a permanent position.

Field Service Team Leader- Grid Automation - Start Date:
ASAP.

Field Service Team Leader- Grid Automation - Assignment Location:
Open to remote