Front Desk Medical Receptionist

Job Description

Front Desk Medical Receptionist:
On behalf of our healthcare client, Procom is searching for a Front Desk Medical Receptionist for a permanent role. This position is onsite at our client’s Chapel Hill, North Carolina office.

Front Desk Medical Receptionist - Job Description:
The Front Desk Medical Receptionist is responsible for front-line, patient-facing duties within the Accounting Office. This role involves handling incoming phone calls, assisting walk-in patients, processing mail and faxes, and supporting patients with billing and account inquiries related to both dental and medical services. The position requires professionalism, attention to detail, and strong communication skills to ensure a positive and efficient patient experience.

Front Desk Medical Receptionist - Responsibilities:
• Greet and assist patients and visitors in a courteous and professional manner
• Answer incoming calls and direct inquiries to the appropriate department or team member
• Respond to patient billing questions, explain statements, and provide basic account information
• Accept and process patient payments; provide receipts and documentation as needed
• Handle incoming and outgoing mail, including scanning, sorting, and distributing faxes
• Log and track patient inquiries, correspondence, and documentation in accordance with office procedures
• Collaborate with billing, clinical, and administrative staff to resolve patient account issues
• Maintain confidentiality of patient information in compliance with HIPAA and institutional policies
• Ensure desk and waiting area remain clean, organized, and professional

Front Desk Medical Receptionist - Mandatory Skills:
• High school diploma or GED
• 1–2 years of experience in a healthcare, medical, dental, or customer service setting
• Strong interpersonal and verbal communication skills
• Professional demeanor and commitment to providing excellent customer service
• Ability to manage multiple tasks and prioritize in a busy environment
• Proficient in Microsoft Office and comfortable working with databases and digital records
• Detail-oriented with strong problem-solving and organizational abilities

Front Desk Medical Receptionist – Nice-to-Have Skills:
• Experience with patient billing systems, insurance processes, and EHR/EMR systems
• Background in both dental and medical billing environments
• Knowledge of HIPAA and patient confidentiality requirements

Front Desk Medical Receptionist – Assignment Length:
3 months 

Front Desk Medical Receptionist - Start Date:
ASAP.

Front Desk Medical Receptionist - Assignment Location:
Chapel Hill, North Carolina, onsite.