Help Desk Analyst - ServiceNow

Job Description

Help Desk Analyst - ServiceNow:
On behalf of our Banking client, Procom is searching for a Help Desk Analyst - ServiceNow for a 6 month contract role. This position is a hybrid position with 2 days onsite at our client’s Toronto office.

Help Desk Analyst - ServiceNow - Job Description:
The Help Desk Analyst - ServiceNow will be responsible for providing level 2 Help Desk Support, focusing on onboarding and offboarding users. The role involves provisioning in ServiceNow, including setting up, configuring, and granting IT resources, software accounts, or system permissions to users or systems.

Help Desk Analyst - ServiceNow - Responsibilities:
• Provide level 2 Help Desk Support, including onboarding/offboarding users
• Perform provisioning in ServiceNow, including setting up, configuring, and granting IT resources, software accounts, or system permissions

Help Desk Analyst - ServiceNow - Mandatory Skills:
• 2 to 5 years of experience in Technology Operations Team with a strong focus on access provisioning
• Strong hands-on experience with ServiceNow, Microsoft Exchange, and Active Directory
• Proficiency in the Microsoft Office Suite
• Strong organizational skills with exceptional attention to detail
• Excellent written and verbal communication skills
• Ability to work effectively in a fast-paced and dynamic environment
• Strong analytical, problem-solving, and decision-making capabilities

Help Desk Analyst - ServiceNow – Nice-to-Have Skills:
• Experience with PowerShell scripting and Power BI
• Familiarity with IT risk and compliance considerations related to application and user access, authentication, and authorization
• AZ-900 (Microsoft Azure Fundamentals) and SC-900 (Security And Compliance Fundamentals) is an asset

Help Desk Analyst - ServiceNow – Assignment Length:
This is a 6 month contract position.

Help Desk Analyst - ServiceNow - Start Date:
ASAP.

Help Desk Analyst - ServiceNow - Assignment Location:
Toronto, Ontario, Canada. This is a hybrid position with 2 days in office.

This employer uses both human and technology-assisted tools to support candidate screening and assessment. Final hiring decisions are made by people.