Helpdesk

Job Description

Helpdesk:
On behalf of our financial services client, Procom is searching for a Helpdesk for a 6-month role. This position is onsite at our client’s New York office.

Helpdesk - Job Description:
This role involves providing Level 1 support to users, addressing hardware and software issues, and ensuring smooth operation of Windows 11 and M365 environments. The consultant will support both local and remote users, focusing on resolving technical issues efficiently.

Helpdesk - Responsibilities:
• Provide Level 1 technical support for hardware, software, and OS issues
• Support users with Windows 11, M365 suite, Bloomberg apps, and basic finance applications
• Manage and resolve tickets using Jira
• Assist in troubleshooting hardware issues and providing solutions
• Support approximately 150 local users and 50 remote users

Helpdesk - Mandatory Skills:
• Proficiency in Windows 11 and M365 suite
• Ability to work independently and under pressure
• Experience in a financial institution and its associated applications
• Experience with Jira ticketing system

Helpdesk – Nice-to-Have Skills:
• Experience with PDQ, Intune, and Tanium
• Previous experience with Bloomberg applications

Helpdesk – Assignment Length:
This is a 6-month contract position.

Helpdesk - Start Date:
ASAP

Helpdesk - Assignment Location:
New York, New York, United States – Onsite, 5 days per week.