Helpdesk / Technical Support - Browser Troubleshooting

Job Description

Helpdesk / Technical Support - Browser Troubleshooting
On behalf of our Banking client, Procom is searching for a Helpdesk / Technical Support - Browser Troubleshooting for a 6-month role. This position is a hybrid position with 3 days onsite at our client’s Toronto office.

Helpdesk / Technical Support - Browser Troubleshooting - Job Description
The project involves providing technical assistance to computer system users, focusing on browser troubleshooting. The role requires resolving user inquiries related to computer software or hardware operations, typically of varying complexity levels.

Helpdesk / Technical Support - Browser Troubleshooting - Responsibilities
• Answer user inquiries regarding computer software or hardware operation to resolve problems
• Troubleshoot customer concerns over inbound phone calls
• Enter commands and observe system functioning to verify correct operations and detect errors
• Maintain records of daily data communication transactions, problems, and remedial actions taken
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems

Helpdesk / Technical Support - Browser Troubleshooting - Mandatory Skills
• Fluency in English
• Previous Help Desk or Contact Center experience
• Technical Help Desk Experience
• 2-3 Years Customer Service Experience
• 2-3 years of browser troubleshooting practices
• Knowledge of computer software, such as configuration management software, desktop communications software, and operating system software

Helpdesk / Technical Support - Browser Troubleshooting – Nice-to-Have Skills
• Bilingual in either Spanish or French
• College/University in a related field preferred but not required

Helpdesk / Technical Support - Browser Troubleshooting – Assignment Length
This is a 6-month contract position with the possibility of extension for 12-24 months based on performance.

Helpdesk / Technical Support - Browser Troubleshooting - Start Date
ASAP

Helpdesk / Technical Support - Browser Troubleshooting - Assignment Location
Toronto, Ontario, Canada. This is a hybrid position requiring 3 days in the office per week.

This employer uses both human and technology-assisted tools to support candidate screening and assessment. Final hiring decisions are made by people.