IAM Analyst

Job Description

IAM Analyst:
On behalf of our financial services client, Procom is searching for an IAM Analyst for a 6-month role. This position is a hybrid position with 1 day onsite at our client’s Toronto, Ontario office.

IAM Analyst - Job Description:
You will join CIBC’s Tier 1 Access Provisioning team supporting Capital Markets technology access. You will analyze, review, and execute access requests accurately and efficiently while helping to manage and prioritize access request queues.

IAM Analyst - Responsibilities:
• Execute ServiceNow add, modify, and revoke access requests accurately and within established timelines.
• Perform provisioning activities in accordance with knowledge base guidelines and established procedures.
• Manage and prioritize assigned access request queues based on established priorities and service level agreements.
• Identify opportunities to improve access provisioning processes, reduce operational risk, and improve the speed and quality of service.
• Work closely with internal partners to ensure technology and access standards are understood and consistently applied.
• Investigate and resolve access-related incidents using established procedures and available tools.

IAM Analyst - Mandatory Skills:
• 1+ years of experience in a technology support, access management, service request management, or related environment.
• Degree or diploma in Computer Science, Information Technology, or a related field, or equivalent relevant experience.
• Strong ability to follow documented procedures.
• Experience working with Active Directory (ARS), Microsoft Exchange, and ServiceNow.
• Experience processing user access requests, including provisioning, modification, and revocation of access.
• Strong verbal communication skills.
• Detail-oriented with strong critical thinking and problem-solving skills.

IAM Analyst – Nice-to-Have Skills:
• Experience with ID creation across multiple infrastructure platforms.
• Experience working with Active Directory or ServiceNow.

IAM Analyst – Assignment Length:
This is a 6-month contract position.

IAM Analyst - Start Date:
ASAP.

IAM Analyst - Assignment Location:
Toronto, Ontario, Canada. This is a hybrid role with 1 day per week onsite.

This employer uses both human and technology-assisted tools to support candidate screening and assessment. Final hiring decisions are made by people.