Implementation Coordinator

Job Description

The Opportunity: 

The Implementation Coordinator supports the successful execution of client implementation programs by coordinating project activities, maintaining project governance artifacts, facilitating communication, and ensuring delivery teams remain organized and aligned throughout the implementation lifecycle.

Working for the Director of Implementations, this role works closely with client teams, Business Systems Analysts, Configuration teams, Customer Success teams, and technical resources to support delivery activities from project initiation through go-live and Hypercare. The Implementation Coordinator serves as a key operational partner to the implementation team by driving consistency, tracking deliverables, maintaining project documentation, and proactively identifying risks or gaps that could impact project success.

The ideal candidate is highly organized, detail-oriented, proactive, and comfortable managing multiple priorities within a fast-paced SaaS implementation environment.

Day to day you will:

• Assist Implementation Directors with planning and coordination of implementation activities across multiple concurrent projects.
• Support project scheduling and maintain project timelines, milestones, and key deliverables.
• Coordinate internal and external meetings including:
• Discovery sessions
• Weekly status meetings
• Design workshops
• Testing activities
• Go-live planning meetings
• Hypercare activities
• Track project tasks, action items, dependencies, and deliverables across implementation teams.
• Follow up with team members and stakeholders to ensure deliverables remain on schedule.
• Escalate risks or delays proactively to the Implementation Director.
• Maintain and organize implementation documentation including:

• • Project plans 
  • Raid Logs 
  • Raci documents 
  • Meeting minutes
  • Status reports 
  • Change requests
  • Testing trackers
  • Deployment plans
  •  Hypercare documentation
• Prepare and distribute weekly project status reports.
• Maintain project dashboards and reporting metrics.

It would be amazing if you have:

• 2–4 years of experience supporting projects, implementations, or program delivery activities.
• Experience coordinating multiple projects simultaneously.
• Experience working within SaaS, technology, consulting, or implementation environments.
• Strong organizational and documentation management skills.

Preferred Qualifications

• Experience supporting VMS, workforce technology, HCM, ERP, or SaaS implementations.
• Experience using project management tools such as Jira, Monday.com, Smartsheet, or Microsoft Project.
• Experience supporting client-facing projects.
• PMP, CAPM, Agile, or similar certification preferred.

Skills

• Strong organizational and time-management skills.
• Exceptional attention to detail.
• Strong written and verbal communication skills.
• Ability to manage multiple competing priorities.
• Strong collaboration and interpersonal skills.
• Strong problem-solving abilities.
• Proficiency with Microsoft Office and project management tools.
• Ability to work effectively in fast-paced environments.

The Company:

Flextrack is a cloud-based VMS designed to optimize and integrate the modern workforce. We thrive in a fast-paced, collaborative environment where innovation drives real impact. Your ideas matter, and your contributions shape the future of workforce solutions.

We are committed to fostering an inclusive and accessible culture where everyone feels valued, respected, and supported. If you require an accommodation for the recruitment/interview process, please let us know and we will work with you to meet your needs.

🚀 Ready to make an impact? Learn more at Flextrack.com.

Qualifications