IT Application, Software and SaaS Program Coordinator

Job Description

IT Application, Software and SaaS Program Coordinator:
On behalf of our client, Procom is searching for an IT Application, Software and SaaS Program Coordinator. This position is onsite at our client’s Calgary office.

IT Application, Software and SaaS Program Coordinator - Job Description:
The IT Application, Software and SaaS Program Coordinator is responsible for the operational management, governance, and continuous improvement of IT applications and SaaS solutions. This role involves coordinating with vendors, service providers, and internal teams to ensure stability, security, and compliance of assigned solutions.

IT Application, Software and SaaS Program Coordinator - Responsibilities:
• Act as the primary point of contact for assigned IT applications and SaaS solutions.
• Manage day-to-day application support activities, including incident and change management.
• Monitor service performance and identify improvement opportunities.
• Plan and coordinate upgrades, patches, and configuration changes.
• Maintain application documentation and support procedures.
• Elicit and document business requirements for enhancements and changes.
• Manage application budgets, licenses, and renewals.
• Build effective working relationships with stakeholders, vendors, and service providers.
• Support compliance, audit, and risk management activities.

IT Application, Software and SaaS Program Coordinator - Mandatory Skills:
• Experience in IT application and SaaS program coordination.
• Strong vendor management and service governance skills.
• Excellent problem-solving and analytical abilities.
• Effective communication and teamwork skills.
• Proficiency in managing application budgets and licenses.
• Knowledge of compliance and risk management practices.
• Ability to coordinate testing and deployment processes.

IT Application, Software and SaaS Program Coordinator – Nice-to-Have Skills:
• Familiarity with the listed applications such as Adobe Acrobat, AutoCad, and DocuSign.
• Experience with ITIL or similar service management frameworks.
• Understanding of business analysis and requirements gathering.
• Knowledge of cybersecurity and privacy policies.
• Experience in developing user training materials and communications.

IT Application, Software and SaaS Program Coordinator – Assignment Length:
7 months 

IT Application, Software and SaaS Program Coordinator - Start Date:
ASAP.

IT Application, Software and SaaS Program Coordinator - Assignment Location:
Calgary, Alberta, Canada. This position is onsite.