Service Delivery Manager

Job Description

Service Delivery Manager
On behalf of our MSP client (with a focus on healthcare), Procom is searching for a Service Delivery Manager for a permanent role. This position is onsite at our client's Houston, TX 77092 location

Service Delivery Manager - Job Description:
Our client is seeking a Service Delivery Manager to join our staff augmentation team, delivering on-site managed IT services in Houston, TX. This role primarily supports a healthcare client in Central Northwest Houston, overseeing IT operations and acting as the day-to-day point of contact. The Service Delivery Manager will manage infrastructure, cybersecurity, and help desk personnel to ensure secure, scalable, and compliant systems that support business goals.
Service Delivery Manager - Responsibilities:

• Manage multiple priorities between client initiatives, daily support functions, and ongoing infrastructure projects
• Partner with client executive leadership and the management to align technology strategy with business goals
• Oversee all aspects of IT infrastructure, including servers, cloud environments, and local networks
• Coordinate with third-party platform vendors and ensure secure, high-availability systems
• Collaborate on cybersecurity strategies and implement IT policies aligned with HIPAA requirements
• Assist with training staff on cybersecurity best practices
• Manage, coach, and mentor IT team of on-site employees

Service Delivery Manager - Mandatory Skills:

• Bachelor's degree in IT, Computer Science, or a related field
• Minimum of 7-10 years of experience in IT roles, including 3+ years managing IT teams
• At least one IT certification: CompTIA Network+, CompTIA Security+, or CCNP
• Strong management and cross-functional communication skills
• Experience with system administration and enterprise software applications
• Extensive experience with the Microsoft ecosystem
• Strong problem-solving skills

Service Delivery Manager - Nice-to-Have Skills:

• Strong knowledge of business systems used in healthcare
• Experience with HIPAA Security Rule compliance
• Experience working with HIPAA Covered Entities or Business Associates
• Certifications such as CISSP, PMP, ITIL, Microsoft, Cisco, or Azure
• IT Asset Management and Project management experience

Service Delivery Manager - Assignment Length:
This is a full time permanent position.


Service Delivery Manager - Start Date:
ASAP.
Service Delivery Manager - Assignment Location:
Houston, Texas, 77092  This position is onsite.