IT Technical Support Analyst I

Job Description

IT Technical Support Analyst I:
On behalf of our Technology client, Procom is searching for an IT Technical Support Analyst I for a contract role. This position is onsite at our client’s Kenosha, Wisconsin office.

IT Technical Support Analyst I - Job Description:
The IT Technical Support Analyst I provides essential technical support and assistance to customers through various channels, ensuring user satisfaction. This role involves maintaining computer-related functions, administering systems, and ensuring secure communication systems within the company.

IT Technical Support Analyst I - Responsibilities:
• Provides quick response time to analyze problems and provide customer support.
• Troubleshoots system management to maximize computer time.
• Installs software/hardware to empower users to better accomplish their jobs.
• Simplifies operational practices to remove non-value-added steps.
• Ensures that the communication system is secure.
• Ensures software and systems are available to quickly get users onto the network.
• Maintains Information Technology systems documentation.

IT Technical Support Analyst I - Mandatory Skills:
• Computer hardware and setup
• ServiceDesk operations
• Operating systems such as Microsoft Windows, Server, and Hypervisors
• Software applications such as MS-Office, Anti-Virus Applications, VEEAM or comparable backup solution
• Multi-factor authentication
• Customer focused environment
• Operating system management

IT Technical Support Analyst I – Nice-to-Have Skills:
• Scheduling work to achieve goals
• Data processing
• Process improvement
• Good interpersonal skills
• Flexibility to adapt to changes in the marketplace

IT Technical Support Analyst I – Assignment Length:
The contract could be a month or could stretch much longer, with the potential for a longer-term hire as the team is in growth mode.

IT Technical Support Analyst I - Start Date:
ASAP.

IT Technical Support Analyst I - Assignment Location:
Kenosha, Wisconsin, United States, onsite.