KYC Client Enablement

Job Description

KYC Client Enablement:
On behalf of our Banking client, Procom is searching for a VP KYC Client Enablement for a 12-month role. This position is a hybrid position with 2 days onsite at our client’s Toronto office.

KYC Client Enablement - Job Description:
The VP KYC Client Enablement is responsible for leading the end-to-end Know Your Customer (KYC) program, including New-to-Bank (NTB) onboarding, periodic KYC refresh activities, and client outreach. This role involves overseeing KYC due diligence activities, ensuring regulatory compliance, and managing both internal teams and external consulting partners.

KYC Client Enablement - Responsibilities:
• Lead and oversee New-to-Bank onboarding and KYC refresh program across Capital Markets.
• Ensure timely completion of customer due diligence activities in accordance with regulatory requirements.
• Manage and oversee external consulting firm responsible for executing KYC onboarding and refresh reviews.
• Build and maintain strong relationships with business partners and senior leadership.
• Oversee client outreach activities related to KYC and manage complex client escalations.
• Identify, assess, and manage operational issues, process gaps, and emerging risks.
• Drive continuous improvement initiatives focused on enhancing efficiency and client experience.

KYC Client Enablement - Mandatory Skills:
• Bachelor's degree in law, Finance, Risk Management, or a related field.
• 7+ years experience managing third-party vendors or outsourced operations.
• Proven people management experience in a high-volume operational environment.
• Strong understanding of KYC regulatory requirements and risk management practices.
• Demonstrated experience leading cross-functional teams and stakeholder engagement initiatives.
• Excellent problem-solving, analytical, and decision-making skills.
• Experience with KYC, client lifecycle management, or case management platforms.

KYC Client Enablement – Nice-to-Have Skills:
• ACAMS certification or equivalent AML/KYC industry designation.
• Capital market experience.
• Intermediate to advanced proficiency in Microsoft Office Suite.
• Experience developing management reporting and performance metrics.
• Knowledge of workflow optimization and operational excellence methodologies.

KYC Client Enablement – Assignment Length:
This is a 12-month contract position with the possibility of extension or conversion to full-time employment.

KYC Client Enablement - Start Date:
ASAP.

KYC Client Enablement - Assignment Location:
Toronto, Ontario, Canada. This position is hybrid with 2 days onsite at the office every other week.

This employer uses both human and technology-assisted tools to support candidate screening and assessment. Final hiring decisions are made by people.