KYC Client Enablement

Job Description

KYC Client Enablement
On behalf of our Banking client, Procom is searching for a KYC Client Enablement for a 6-month role. This position is a remote position, with candidates preferred to be based in the Greater Toronto Area.

KYC Client Enablement - Job Description:
This role focuses on supporting the Treasury and Payment Solutions Event Management team by drafting and delivering timely communications during technology outages. The Communications Specialist plays a crucial role in ensuring clients and employees are well-informed, thereby enhancing the client experience.

KYC Client Enablement - Responsibilities:
• Draft, edit, and distribute outage notifications, speaking points, and client messages that are timely, accurate, and consistent.
• Send communications through incident notification platforms and keep distribution lists current.
• Maintain the library of templates and pre-approved messages for common outage scenarios.
• Coordinate with internal teams on client outreach and support sales calls during critical incidents (scheduling, notes, and recordings).
• Coordinate translation of content and post updates across channels such as email, intranet, client portals, and IVR messages.
• Capture lessons learned after incidents and suggest improvements to templates and processes.

KYC Client Enablement - Mandatory Skills:
• 0-2 years of relevant experience and a post-secondary degree in communications, marketing, journalism, or a related field.
• Strong writing, editing, and proofreading skills, with the ability to turn technical information into clear, concise messages.
• Calm under pressure and able to adapt as situations change.
• Highly organized and detail-oriented; able to manage multiple priorities and meet tight deadlines.
• Collaborative, with strong interpersonal skills and an eagerness to learn.
• Proficient in MS Office (Outlook, Word, Excel, Teams, PowerPoint).

KYC Client Enablement – Nice-to-Have Skills:
• Proofreading/editing experience.
• Advanced Excel skills.
• Written and verbal French skills.

KYC Client Enablement – Assignment Length:
This is a 6-month contract position with the possibility of extension.

KYC Client Enablement - Start Date:
ASAP.

KYC Client Enablement - Assignment Location:
Toronto, Ontario, Canada - Remote (GTA based preferred).

This employer uses both human and technology-assisted tools to support candidate screening and assessment. Final hiring decisions are made by people.