M365 Support Technician

Job Description

M365 Support Technician

Assignment Details

• Start date: ASAP
• Duration: 3-month contract
• Schedule: Full-time, 40 hours/week, 10 AM-6 PM ET (possible flexibility)
• Location: Remote, with the office based in Tennessee

The Role
The client recently lost a member of its IT support team and needs an M365 support resource to help the remaining team member work through the ticket backlog and a higher-than-normal volume.

Ticket types

• M365 issues
• Provisioning seats
• SharePoint site setup
• Configuration changes
• Some Windows Server administration tasks

Success measures

• Clearing the ticket backlog
• Improving resolution times
• Customer satisfaction
• Freeing up the existing team member from tickets so they can advance projects

Tech environment: M365, Azure, Tableau reporting Must-Have Skills

• Fluency in the MS365 suite, with proven experience supporting a similar environment
• Very organized, with strong communication skills

Benefits

Procom provides Basic Life/AD&D insurance, Short- and Long-Term Disability, and EAP at no cost to eligible employees after a waiting period. Medical and dental coverage (employee premium contributions), a non-matching 401(k) plan, and additional voluntary coverage are also available. This role includes legislatively required paid leave; no bonus, commission, or equity compensation applies.