Manager, Credit Card Engagement & Retention - Marketing, Payments, Product Management

Job Description

Manager, Credit Card Engagement & Retention - Marketing, Payments, Product Management:
On behalf of our financial services client, Procom is searching for a Manager, Credit Card Engagement & Retention - Marketing, Payments, Product Management for a 1-year role. This position is a hybrid position with 4 days onsite at our client’s Toronto office.

Manager, Credit Card Engagement & Retention - Marketing, Payments, Product Management - Job Description:
As Manager, Credit Card Engagement & Retention, you will play a critical role in enabling the successful delivery of client engagement initiatives. You will focus on driving day-to-day execution, orchestration, and operational excellence across the engagement squad. This project involves working on the Credit Card Engagement program to enhance the client experience and drive business results.

Manager, Credit Card Engagement & Retention - Marketing, Payments, Product Management - Responsibilities:
• Enable squad effectiveness and focus by supporting the Squad Lead with day-to-day coordination.
• Proactively identify risks, bottlenecks, and execution gaps to ensure smooth delivery.
• Drive cross-workstream alignment and orchestration, ensuring the core workstreams operate as a coordinated unit.
• Standardize and enforce delivery discipline by establishing marketing workback schedules.
• Project manage complex, cross-functional initiatives involving various departments.
• Execute business routines and performance tracking to maintain momentum and visibility.
• Support campaign execution and optimization.

Manager, Credit Card Engagement & Retention - Marketing, Payments, Product Management - Mandatory Skills:
• 3+ years of experience as Product Owner/Product Manager in relevant fields.
• Previous experience as Squad Lead with day-to-day coordination.
• Recent experience with product management skills on complex initiatives.
• Experience working in cross-functional teams within a matrixed organization.
• Excellent communication skills with proven ability to coordinate complex initiatives.

Manager, Credit Card Engagement & Retention - Marketing, Payments, Product Management – Nice-to-Have Skills:
• Familiarity with Agile methodologies and squad-based delivery models.
• Previous experience with banks and financial institutions.
• Understanding of credit card products.

Manager, Credit Card Engagement & Retention - Marketing, Payments, Product Management – Assignment Length:
This is a 1-year contract position with the possibility of extension based on performance and business needs.

Manager, Credit Card Engagement & Retention - Marketing, Payments, Product Management - Start Date:
ASAP.

Manager, Credit Card Engagement & Retention - Marketing, Payments, Product Management - Assignment Location:
Toronto, Ontario, Canada, with a hybrid work arrangement requiring 4 days in the office.

This employer uses both human and technology-assisted tools to support candidate screening and assessment. Final hiring decisions are made by people.