Manager, Credit Card Engagement

Job Description

Manager, Credit Card Engagement:
On behalf of our Banking client, Procom is searching for a Manager, Credit Card Engagement for a 1-year role. This position is a hybrid position with 4 days onsite at our client’s Toronto office.

Manager, Credit Card Engagement - Job Description:
As Manager, Credit Card Engagement & Retention, you will play a critical role in enabling the successful delivery of client engagement initiatives by driving day-to-day execution, orchestration, and operational excellence across the engagement squad. The project involves working on a Credit Card Engagement program, focusing on enhancing client experience and driving business results.

Manager, Credit Card Engagement - Responsibilities:
• Enable squad effectiveness and focus by supporting day-to-day coordination
• Drive cross-workstream alignment and orchestration across Marketing, Data & Analytics, and Digital
• Standardize and enforce delivery discipline with marketing workback schedules
• Project manage complex, cross-functional initiatives involving multiple departments
• Execute business routines and performance tracking for initiative progress
• Support campaign execution and optimization with Marketing, Analytics, and Product teams
• Facilitate stakeholder alignment and communication across teams
• Foster a collaborative and accountable team culture

Manager, Credit Card Engagement - Mandatory Skills:
• 3+ years of experience in Marketing, Payments, Product Management, or related roles
• Previous experience as Squad Lead with coordination and strategy focus
• Recent experience with project management skills on complex initiatives
• Experience working in cross-functional teams within a matrixed organization
• Excellent communication skills for coordinating complex initiatives

Manager, Credit Card Engagement – Nice-to-Have Skills:
• Familiarity with Agile methodologies and squad-based delivery models
• Previous experience with banks and financial institutions
• Understanding of credit card products

Manager, Credit Card Engagement – Assignment Length:
This is a 1-year contract position with the possibility of extension based on performance and business needs.

Manager, Credit Card Engagement - Start Date:
ASAP.

Manager, Credit Card Engagement - Assignment Location:
Toronto, Ontario, Canada. This is a hybrid position requiring 4 days in office.

This employer uses both human and technology-assisted tools to support candidate screening and assessment. Final hiring decisions are made by people.