Market Research Analyst

Job Description

Market Research Analyst:
On behalf of our Banking client, Procom is searching for a Market Research Analyst for a 12 month contract role. This position is a hybrid position with 3 days onsite at our client’s Toronto office.

Market Research Analyst - Job Description:
The Market Research Analyst will support the Client Experience Management Office in developing data-driven strategies to enhance client experience. This role involves aggregating data from Canadian Banking and collaborating with Canadian Analytics and Global Brand and Customer Insights to create a comprehensive portfolio of client experience insights and analytics.

Market Research Analyst - Responsibilities:
• Support the Client Experience Management Office in developing data-driven strategies to enhance client experience
• Aggregate data from across Canadian Banking, working with Canadian Analytics and Global Brand and Customer Insights
• Partner with cross-functional partners to define business needs and shape the appropriate research approach
• Collaborate with Global Brand and Customer Insights to design end-to-end research projects
• Support change management initiatives as new operational processes and strategies are introduced
• Develop monthly CX reports for Canadian Banking leadership, including bespoke analysis on client behaviours and pain points
• Investigate discrepancies, reconcile source data, and monitor reporting suite to ensure reasonability
• Monitor and leverage market and competitor analysis to inform strategic decisions

Market Research Analyst - Mandatory Skills:
• 8+ years of relevant experience in market research or insights roles
• Passion for client-first thinking and client-centric design
• Self-starter with strong quantitative judgment and analytical skills
• High level of proficiency managing large data sets
• Advanced Excel (Pivot Tables, Nested Formulas, Charting) and PowerPoint
• Experience with statistical analysis tools (i.e. SPSS, Q)
• Proven ability to interpret data, spot patterns, anomalies, and opportunities

Market Research Analyst – Nice-to-Have Skills:
• Able to manage multiple stakeholders and form cross-functional partnerships
• Able to manage multiple time-sensitive projects simultaneously

Market Research Analyst – Assignment Length:
This is a 12 month contract position with the possibility of extension based on performance and business needs.

Market Research Analyst - Start Date:
ASAP

Market Research Analyst - Assignment Location:
Toronto, Ontario, Canada. This is a hybrid role requiring 3 days in-office.

This employer uses both human and technology-assisted tools to support candidate screening and assessment. Final hiring decisions are made by people.