Operations Analyst

Job Description

Operations Analyst:
On behalf of our Financial Services client, Procom is searching for an Operations Analyst for a 3-month role. This position is a remote position working East Coast hours.

Job Description:
The Operations Analyst will focus on continuous improvement of Transaction Services, implementing quality control measures. The role involves standardization, productivity enhancement, and service quality improvements within Bank Operations.

Responsibilities:
• Prepare and approve initial responses for audits and regulatory exams
• Drive solutions for identified issues and ensure Action Plan milestones are met
• Manage Quality Review responses and maintain quality results
• Participate in projects, communicate status, and escalate issues to senior management
• Provide day-to-day business partner support for Investor and Internal Partners
• Train employees and assist management with audit findings

Mandatory Skills:
• Loss mitigation and/or Asset management experience - 3 years
• Experience in the Financial Industry
• Proficiency in Reporting (Power Apps and SharePoint)
• Strong proficiency in MS Office – Excel and Word
• Strong communication skills
• Time management skills

Nice-to-Have Skills:
• Experience with Mail Merger

Assignment Length:
This is a 3-month contract position with the possibility of extension.

Start Date:
ASAP

Assignment Location:
Remote position working East Coast hours, based in Raleigh, North Carolina, United States.