Operations Associate

Job Description

Operations Associate:
On behalf of our Banking client, Procom is searching for an Operations Associate for a 6-month role. This position is a hybrid position with 4 days onsite at our client’s Toronto office.

Operations Associate - Job Description:
The Operations Associate will assist in managing escalations and investigations related to account payments and data processing. This role involves working closely with a team to ensure timely payment processing, including bill payments to CRA and insurance, while maintaining up-to-date procedures and meeting service level agreements.

Operations Associate - Responsibilities:
• Handle escalations and investigations in a timely manner
• Assist a team of 7 with processing daily tasks
• Perform tasks within Account Payments and Data Team
• Utilize systems such as ServiceLink, ClientLink, Berton BankWires, BTS, BTS GUI
• Maintain balance in work volumes between teams
• Keep procedures up to date
• Meet SLAs and manage high volume periods, including overtime when necessary

Operations Associate - Mandatory Skills:
• 1 year of related experience
• Banking experience
• Proficiency in Microsoft Office
• Ability to handle multiple requests and prioritize
• Capability to manage high volumes in a fast-paced environment
• Strong customer service skills with a Client’s First attitude
• Ability to work independently and within a team

Operations Associate – Nice-to-Have Skills:
• Knowledge of mutual funds, settlements, and account reconciliation
• High accuracy in processing and assisting team members
• Comfort in handling branch inquiries
• Knowledge of BTS, JEFE, Berton, BTS GUI, ServiceLink, Excel

Operations Associate – Assignment Length:
This is a 6-month contract position.

Operations Associate - Start Date:
ASAP.

Operations Associate - Assignment Location:
Toronto, Ontario, Canada. This position is hybrid with 4 days in the office.

This employer uses both human and technology-assisted tools to support candidate screening and assessment. Final hiring decisions are made by people.