Operations Manager, Segments and Growth

Job Description

Change Manager:
On behalf of our Banking client, Procom is searching for a Change Manager for a 24-month role. This position is a hybrid position with 3 days onsite at our client’s Toronto office.

Change Manager - Job Description:
The Change Manager will be responsible for managing the resolution of inquiries related to customer campaigns and special offers, as part of the Customer Segments and Growth team. This role involves executing cross-functional strategies to drive personal banking acquisitions and enhance retention.

Change Manager - Responsibilities:
• Execute and resolve branch and Virtual Connect inquiries and escalations related to customer campaigns and offers
• Develop and maintain operational dashboards and update monthly metrics and management reporting
• Maintain process documentation
• Propose and implement process optimization initiatives

Change Manager - Mandatory Skills:
• 5+ years Retail banking experience in areas such as Product, Operations, Process Management, Branch Banking, or Customer Service
• Understanding of retail banking products and business processes
• Bachelor’s Degree
• Strong attention to detail
• Ability to prioritize and manage multiple assignments simultaneously
• Strong risk and control mindset, proactively identifying and escalating potential issues
• Proficient user of MS Office

Change Manager – Nice-to-Have Skills:
• Process optimization and automation experience is an asset
• Team oriented, flexible, collaborative
• Results oriented, driven, and self-motivated with a commitment to excellence

Change Manager – Assignment Length:
This is a 24-month contract position with the possibility of extension or conversion to full-time employment.

Change Manager - Start Date:
ASAP

Change Manager - Assignment Location:
Toronto, Ontario, Canada. This is a hybrid role requiring work from the office on Tuesdays, Thursdays, and alternate Fridays.

This employer uses both human and technology-assisted tools to support candidate screening and assessment. Final hiring decisions are made by people.