Partner Portal Support Specialist

Job Description

Partner Portal Support Specialist:
On behalf of our technology client, Procom is searching for a Partner Portal Support Specialist for a 12 month contract role. This position is an onsite position at our client’s Cambridge, Ontario office.

Partner Portal Support Specialist - Job Description:
The Partner Portal Support Specialist serves as the first line of support and point of contact for partners accessing the new partner portal. The role focuses on managing and resolving incoming inquiries, ensuring an optimal partner experience through effective troubleshooting, onboarding, persona provisioning, and facilitating demo trial orders.

Partner Portal Support Specialist - Responsibilities:
• Serve as a brand ambassador for client to partners
• Provide first-line support and effective triage for incoming partner requests and troubleshooting
• Administer the Partner Portal and manage partner onboarding and provisioning
• Process trial and demo orders to ensure successful demonstrations of clients products
• Manage partner inquiry inbox and adhere to standard SLA response times
• Follow and track trial and demo orders to completion, collaborating with cross-functional teams
• Support partner demo environment systems provisioning
• Contribute to governance standards by following documented processes and best practices

Partner Portal Support Specialist - Mandatory Skills:
• Post-secondary degree in Business, Communications, Technology, or related field
• Client-centric, partner-first mindset
• Strong work ethic with problem-solving skills
• Excellent communication skills, both written and verbal
• Attention to detail with the ability to manage multiple initiatives and deliverables concurrently
• Comfort in a fast-paced, changing environment

Partner Portal Support Specialist – Nice-to-Have Skills:
• Experience with Salesforce
• Experience with SAP
• Experience with ServiceNow
• Willingness to learn and adapt

Partner Portal Support Specialist – Assignment Length:
This is a 12 month contract position.

Partner Portal Support Specialist - Start Date:
ASAP.

Partner Portal Support Specialist - Assignment Location:
Cambridge, Ontario, Canada. This position is onsite.

This employer uses both human and technology-assisted tools to support candidate screening and assessment. Final hiring decisions are made by people.